How to Contact SurveyMonkey

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.

We offer 24/7 English email support for all customers—even on holidays! Email support in a variety of languages is available during limited hours.

To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, be sure to check your spam and junk folders in case the support email ended up there.

TIP! To keep your account secure, contact us from the email address on file for your account. If you don't have access to that email address, we'll need to confirm some account information. Learn more

Phone Support

Paid feature
Log in to see if this feature is included in your plan.

English phone support is only available to Premier, Team Premier, and Enterprise plans. Some people on Team Premier or Enterprise might not be eligible for phone support, like people with Contributor seats.

We offer phone support Mon-Fri from 3am-8pm Eastern Time.

You can see if you’re eligible for phone support by going to the contact page and signing in to your account. If you're eligible, you’ll be able to request a call and we'll call you back within an hour.

  • Limitations by country