For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.
We offer 24/7 English email support for all customers—even on holidays! Email support in a variety of languages is available during limited hours.
To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, be sure to check your spam and junk folders in case the support email ended up there.
We offer phone support Mon-Fri from 3am-8pm Eastern Time.
You can see if you’re eligible for phone support by going to the contact page and signing in to your account. If you're eligible, you’ll be able to request a call and we'll call you back within an hour.