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SurveyMonkey's Zoom integration lets you get real-time input from people attending your Zoom meeting. You can create a new survey or use a pre-existing survey from your SurveyMonkey account directly in a Zoom meeting to capture feedback. You can share the results during the meeting or review them later in your SurveyMonkey account.

To get the integration and connect your SurveyMonkey account:

  1. Open up Zoom and start a meeting.
  2. Click Apps at the bottom of your meeting.
  3. Search for the SurveyMonkey integration and click Connect.
  4. Follow the prompts to login to your SurveyMonkey account. This account is where your response data and surveys from the app will be stored.
  5. Go back to the Zoom meeting and click Complete to finish the login process.

TIP! Zoom has different access requirements for apps depending on settings in your Zoom account. Learn more

To disconnect your SurveyMonkey account, open the SurveyMonkey app while in a Zoom meeting and click your username in the upper right corner, and click Disconnect. You'll be able to reconnect that SurveyMonkey account, or connect to a different one anytime.

To uninstall the SurveyMonkey app entirely, go to the My Apps page of the SurveyMonkey App directory and click Remove next to the Zoom app.

Only the meeting organizer can create and send surveys during the meeting. Choose to create a new survey or share a pre-existing survey from your SurveyMonkey account. If you create a survey in Zoom, you are limited to only certain question types.  To use all question types and logic options, or to edit an existing survey, create or edit the survey in your SurveyMonkey account before your meeting.

To create or choose a survey, and share it in Zoom:

  1. Start a Zoom meeting, click the Apps icon at the bottom of the meeting screen, and open the SurveyMonkey app in the side panel.
  2. Choose an existing survey from your surveys list or click +New to create a new survey.
  3. If you create a new survey, choose to:
    • Start from scratch: Select the question type you want to use, then write your questions and answer choices. When making a survey with multiple questions, click Add more questions.
    • From Template: Choose a pre-written survey template.
  4. Click Set options. You can make the survey anonymous, set a time limit, or automatically share results with attendees.
  5. Click Share survey at the bottom of the page.
  6. Click the blue Share app icon in the upper-right corner to alert attendees to open the app and take the survey. You can share the app anytime during the meeting.
  7. Attendees are able to take the survey in the meeting. Depending on the options you set, the survey closes automatically after the timer counts down or the meeting organizer can close it manually at any time.
  8. Click Share to share the results with the attendees or Done if you want results to be private.

You can resend a survey you created in a past Zoom meeting, however you aren’t able to edit any of the questions or answer choices. If you choose to share results from a survey that has responses from a previous meeting, only results from this meeting are displayed to attendees.

When sharing results in Zoom, some question types don’t display, but you can click on the View full results at SurveyMonkey link. The meeting organizer can view results from all previous meetings combined in your SurveyMonkey account on the survey's Analyze Results page. Each time you share the survey in a meeting, a new collector is created. To see each meeting's results separately, set up a filter by collector.

  • Available Question Types

Meeting attendees don’t need to have a SurveyMonkey account to take a survey or view results, but they do need to be logged into Zoom. During the meeting, the organizer shares an invite to install the SurveyMonkey app. This also notifies attendees to open the SurveyMonkey app and take the survey. The survey opens in a panel on the right side of their Zoom meeting screen. If the survey isn't shared yet, attendees see a message to wait for the organizer to share the survey.

After attendees submit their response, a thank you message appears. If the organizer shares the results, the screen will refresh to display the results.