Missing Survey Responses

When are responses recorded?
What account are you logged into?
Did you send the preview link?
Design Issues

When are responses recorded?

As long as you send out the correct survey link, responses are saved and recorded in the Analyze Results section of your survey whenever:

A survey taker completes a survey page and clicks the Next button to continue to the next page.
A survey taker finishes the survey and clicks the Done button.
A survey taker answers the first question embedded in an email invitation when In-email response capture collector option is set to on and the question doesn’t have an Other Textbox or Comment field.

What account are you logged into?

If you're not seeing any responses at all, make sure you're logged in to the correct account. If you have multiple accounts, you need to be logged in to the account where you created the survey.

Did you send the preview link?

Check the survey link you sent out. Responses don't record using the preview link. You'll know if you sent the preview link if the URL has the word "preview" anywhere in it.

If you're using an Email Invitation Collector, the correct unique link is sent automatically when you send the message.
If you're using a Web Link Collector, click on its name from the Collect Responses section of your survey to find the correct link.

Design Issues

The design of your survey may affect the results or your survey takers' ability to submit responses. Click a topic below for more information:

My survey has required questions
My survey has question validation
If you set a specific number range or character limit for an open-ended question, customize the error message to be specific about these requirements. This helps survey takers know what to do to successfully advance through the survey. If someone clicks Next or Done but they haven't answered the question properly, their responses from that page won't be recorded until they answer the question properly and click Next or Done again.
My survey has Skip Logic
My survey is long
Pages that are too long can overwhelm survey takers. If you included required questions or question validation in the design, survey takers might not be able to find which question is causing the error if the page is too long.
If someone exits the survey without clicking Next or Done, their responses from that page won't be recorded. Design your survey using multiple shorter pages so responses are saved more often.

Track your respondents so you can see who has or hasn't submitted a survey response. Tracking must be set up before you send out your survey.

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Missing Survey Responses

When are responses recorded?

What account are you logged into?

Did you send the preview link?

Design Issues

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