How to Contact SurveyMonkey

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey!

If you can't find the answers you need, you can ask our chatbot a question. The chatbot will share any help articles that might solve your problem.

English email support is available for some customers. To reach our support team, visit our chatbot. If the chatbot can't solve your problem, it helps you open a ticket with our support team. Our support team will respond via email. 

To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, check your spam and junk folders in case the support emails ended up there.

English phone support is only available to Premier, Team Premier, and Enterprise customers. Some people on Team Premier or Enterprise might not be eligible for phone support, like people with Contributor seats.

We offer phone support Monday through Friday, from 3:00am-8:00pm ET.

You can see if you’re eligible for phone support by going to the contact page and logging into your account. If you're eligible, you’ll be able to request a call, and we'll call you back within an hour.

English live chat support is only available to customers on Advantage plans and higher. 

If you are eligible for live chat support, our agents will help you when a request is made through our chatbot.