SurveyMonkey provides AI and machine learning features to help you create better surveys, gather higher quality data, and spot insights quicker. Team and Enterprise admins can control what features their teams have access to at any time.
Here are the features that Teams and Enterprise admins can manage access to:
Data security and privacy are built into the design of our AI and machine learning features. Team and Enterprise Primary Admins can manage their teams' access to AI and machine learning features as needed. You can learn more about how our features process your data to decide if these features are right for you.
On April 2, 2025, we’re simplifying AI and machine learning feature access. This means the way you manage access will change:
We’re also streamlining some feature settings:
Prior to April 2, 2025, you can preview and modify the new settings. Your current settings for Build with AI and Automatic Insights still apply during this time. The new settings will apply beginning April 2, 2025, and can still be changed later.
Feature availability depends on your plan type and where your data is stored. You’ll only see settings for the features you have access to.
Expand the dropdowns below to learn how to manage feature access for your account.
As we develop advanced AI features, we will add these capabilities to your available permissions. When new AI feature permissions become available, we’ll notify admins on Teams and Enterprise accounts before we make the feature available.
Access to new features may be on or off by default, depending on your plan type and existing settings:
Teams and Enterprise admins can manage access to these features during and after the notice period.
Transparency is one of our guiding AI principles. We’ve outlined below how our AI and machine learning features process your data when you use them.
| Feature | Description |
| Build with AI | Build with AI allows SurveyMonkey customers to create surveys assisted by generative AI, utilizing the Azure OpenAI or OpenAI service. To provide the Build with AI feature, your survey prompts and an encrypted user ID are sent to the Azure OpenAI or OpenAI Service. These third party providers do not use this data to train their models. |
| Sentiment Analysis | Sentiment Analysis uses our proprietary machine learning models to classify text responses as positive, negative or neutral. |
| Response Quality | Response Quality uses our proprietary machine learning models to scan your survey data and flag low-quality responses. |