Essentials feature: Available on Essentials, Ultimate, and Pro plans.
The Salesforce integration allows you to map GetFeedback survey data to Salesforce custom objects. However, if you map multiple surveys to the same custom object, you may end up with blank fields and missing information on your custom object. You can adjust your object’s page layout to make sure your mapped data displays correctly.
To organize a custom object, you can create Record Types in Salesforce. Record types are like mini page layouts, where certain fields can be hidden from view depending on the chosen layout.
For this example, we'll map 3 surveys into the same custom object. These surveys will be called “Customer Service Feedback,” “Trip Feedback,” and “Case Closure.”
First, you’ll need to create a few page layouts in Salesforce for your custom object.
After creating your page layouts, create a record type for each page layout. From Setup in Salesforce, go to your object, then select Record Types.
When creating the record types:
Repeat the process to create a record type for each page layout you created.
Finally, map responses from your survey to the appropriate record types in Salesforce. To choose record types in GetFeedback:
Once you create your mappings, submit a few test survey responses to make sure the responses display correctly in your Record Types.