Learn which Salesforce fields you can map app.getfeedback.com question types to. You can create custom mappings to send survey responses and data to custom fields and objects in Salesforce.
Every Salesforce field has a defined data type and can only accept data from specific GetFeedback question types. Learn more about Salesforce field types
The table below shows a Salesforce field data types that you can map responses to.
| GetFeedback Question Type | Supported Salesforce Fields |
| Customer Effort Score (CES) | Number, Text, or Text Area |
| Customer Satisfaction Score (CSAT) | Number, Text, or Text Area |
| Net Promoter Score (NPS) | Number, Text, or Text Area |
| Form | Text, Text Area, Email, Number, Website, or Date |
| Image Upload | URL field |
| Key Driver (item) | Number, Text, or Text Area |
| Like/Dislike (Polar Choice) | Text, Text Area, or Checkbox |
| Multiple Choice | Text, Text Area, Picklist or Picklist (Multi-Select) |
| Multiple Choice Multi-Select | Text or Text Area |
| Multiple Choice Comment | Text or Text Area |
| Multiple Choice Grid (item) | Text, Text Area, Picklist or Picklist (Multi-Select) |
| Picture Choice | Text, Text Area, Picklist, Picklist (Multi-Select) |
| Rank | Text or Text Area |
| Rating | Number, Text, or Text Area |
| Rating Grid (item) | Number, Text, or Text Area |
| Short Answer | Text, or Text Area, Text Area (Long) |
| Slider Bar | Number, Text, or Text Area |
For CES and CSAT survey questions, you map either the score a respondent gives or the score alongside its accompanying text (example: 5 -Very Satisfied).
Like/Dislike questions map to Salesforce as text - Like (thumbs up or smiley face), Neutral (neutral face), or Dislike (thumbs down or frown face). To map a numeric value instead, you can create conditional field mappings for each answer option, and map a fixed numeric value instead of the text (for example - Map a fixed value > when the answer to the like/dislike question is “Like” > value should be 1). You can also create a formula field in your Salesforce object.
The table below shows a Salesforce field data types that you can map response attributes to.
| GetFeedback Response Attribute | Supported Salesforce Fields |
| Survey Name | Text, Text Area, Text Area (Long) |
| Start Time | Text, Text Area, Text Area (Long), Date |
| Completion Time | Text, Text Area, Text Area (Long), Date |
| Link to Response | Text, Text Area, Text Area (Long), URL |
| Link to Summary Report | Text, Text Area, Text Area (Long), URL |
| API ID | Text, Text Area, Text Area (Long), Number |
| Full Text | Text Area (Long) |
| Language | Text, Text Area, Text Area (Long) |
| Language Code (ISO 639-1) | Text, Text Area, Text Area (Long) |
| Browser | Text, Text Area, Text Area (Long) |
| Platform | Text, Text Area, Text Area (Long) |