Our two-way integration with FullStory allows you to push FullStory data together with feedback from a Form or Campaign to GetFeedback and push GetFeedback feedback to FullStory. This will help you and your team to quickly learn what happened in the session before the user gave feedback or submitted a Campaign response. In turn, this will allow you to get more context when researching or analyzing the feedback in GetFeedback or when analyzing the user's behavior in FullStory.
To push FullStory data to GetFeedback, we will be using custom variables. custom variables are data points you define and communicate to GetFeedback. Some examples of custom variables are the Customer ID, the basket value, the tier, etc. The only requirement for converting a data point to a custom variable is that it's available on your website. Since the FullStory runs on your website, the data is available on your website and it can be converted in custom variables.
When the integration is set up, you'll be able to see the FullStory sessionID and session link with every feedback item and Campaign response made when FullStory was running.
Because we're using custom variables to push the FullStory data to GetFeedback, we'll need to make sure that we don't overwrite existing values.
The event callback function lets you follow an interaction between a visitor and GetFeedback with another action.
In this case, we’re following the interaction of a feedback form or campaign being submitted with the action of sending a custom event to FullStory. The custom event that’s sent to FullStory will contain your visitor’s feedback or campaign data.
The code below triggers a custom FullStory event when a feedback form or campaign is submitted. In the custom FullStory event, we're sending some parameters of our event callback that contain specific pieces of information. Feel free to change the example code parameters to push information that’s relevant to you. Learn more
Once the integration is set up, you'll be able to see the custom events in FullStory. Open the event to see the details of the feedback given by your users.