GetFeedback lets you close a survey or limit the time a survey is available to collect responses. Depending on how you send your survey, you can limit the survey availability period for just one respondent, several respondents, or for everyone that will receive your survey.
You may be able to close or schedule an end date from the GetFeedback survey builder, or you can use the gf_expire merge field to add an expiration date to your surveys.
You'll see the date and time that response collection was turned off.
Use the gf_expire merge field to schedule an end date. This method works best when you want to schedule an end date for an individual or small group of respondents. You can also add gf_expire as an additional merge field to surveys sent out with our Salesforce Automation and HTML and Pardot email templates.
To add gf_expire to your survey link:
When using the gf_expire merge field with Salesforce, your syntax should look like this:
Here’s an example of a formatted link. This link expires at 2:00PM UTC on January 1, 2020.
If you’re using additional merge fields, you can add them to your survey link before or after the gf_expire merge field, with an ampersand (&) separating them.
Disabling a survey link in the GetFeedback survey builder does not disable an active Web Overlay survey. To stop collecting responses on a Web Overlay survey:
Once you turn off the toggle, the label should read This website survey is inactive and will not be displayed on your website.
You can only close surveys that were sent using a survey link. If you use Send to a List, Salesforce Automation, or Visualforce, you can schedule an end date before sending your survey.
Before sending your survey via Send To a List, select Schedule an end date at the bottom of the email builder to set an end date. Your survey will turn off on that selected date and won't collect any other survey responses.
To schedule an end date when using Salesforce Automation: