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Taxes on SurveyMonkey Purchases

Depending on your billing location, taxes may be included in the price of subscriptions, renewals, and other purchases, or it may be added as a separate line item on your invoice. If you don’t see your billing country listed below, SurveyMonkey doesn't add taxes to your purchase price. It’s your responsibility as a consumer or business to pay any applicable taxes to your local government, as needed.

Some organizations and businesses may be exempt from sales tax. If you're currently receiving a charity or nonprofit discount you aren't automatically exempt from paying sales tax, and need to complete the exemption process based on your location.

Visit our Legal Center for more information on how we assess and charge sales tax.

United States

SurveyMonkey is required to charge sales tax in certain U.S. locations to comply with local laws. If the billing address for your current payment method is located in a region that collects sales tax, you'll see the tax on your SurveyMonkey invoice starting February 1st, 2019.

This tax applies to all SurveyMonkey products, including SurveyMonkey Enterprise, SurveyMonkey Audience, and our other business solutions.

Tax Rate

Local tax rates vary depending on your state, county, and city. Make sure your current Billing Details are up to date so that we can charge the correct tax rate.

SurveyMonkey may not assess tax in some locations or on some of its services. If you want to estimate your potential sales tax, the best way is to use an online sales tax calculator.

Tax Exemption

Some organizations and businesses may be exempt from sales tax. If you believe your organization qualifies for tax-exempt status, apply for tax exemption before you upgrade or renew your account. If you've already made a purchase and still need to provide a tax exemption certificate, you have a limited amount of time, depending on your billing location.

Once your exemption status has been approved, future purchases will be exempt from tax where applicable. You can check your current exemption status in the Billing Profile section of the Billing Details page.

If you're charged tax after your exemption status has been approved, please contact us.

Tax Exemption Certificate Timelines

The amount of time you have to submit a tax exemption certificate after upgrading or renewal varies based on billing location. If you don't see your billing location in the table below, you have 90 days from date of purchase to apply.

Billing LocationTax Exemption Certificate Submission Window
AlabamaWithin 60 days of purchase
HawaiiWithin 45 days of purchase
MaineWithin 60 days of purchase
MassachusettsWithin 60 days of purchase
MississippiWithin 45 days of purchase
New MexicoWithin 45 days of purchase
PennsylvaniaWithin 60 days of purchase
South CarolinaWithin 60 days of purchase
All other US states where SurveyMonkey currently collects taxesWithin 90 days of purchase

Invoices

You can find your invoices in the Transaction History tab of the My Account page. Invoices include the applicable tax for your billing location, the price of the plan, and the total amount you paid.

European Union & United Kingdom

If you're located outside of the United States, SurveyMonkey may be provided to you by our European subsidiary in Ireland, SurveyMonkey Europe UC.

To comply with laws in the European Union (EU), Value Added Tax (VAT) is included in the price of subscriptions, renewals, and other purchases when applicable.

  • The applicable VAT rate depends on your billing country.
  • If you're a VAT-registered business in the EU (other than Ireland), you can add a VAT registration number to exclude it from your purchase.
  • Adding a VAT Number
  • VAT Invoices
  • Other Purchases
  • Irish Customers
  • SurveyMonkey Address & VAT ID

Brazil

Starting July 8, 2015, all new customers whose billing country is Brazil pay in Brazilian Reals (BRL), and SurveyMonkey is provided to you by our Brazilian subsidiary in São Paulo, SurveyMonkey Brasil Internet Eireli.

You'll need to add your CNPJ or CPF ID number on the checkout page when purchasing a SurveyMonkey plan. Adding your ID number does not exclude tax from your purchase.

  • CNPJ: Identifies a business or company in Brazil. After adding a CNPJ, we'll display additional business-related fields, like company name and purchase order number. See Contact Information for Payments for SurveyMonkey's CNPJ.
  • CPF: Identifies an individual consumer in Brazil.

You can edit your tax ID at any time by editing your payment method information in your Billing Details. Edits you make will be applied at your next renewal—edits won't be applied to any existing invoices or Nota Fiscal (NFSe).

  • Nota Fiscal (NFSe)
  • Brazilian Payment Methods

Other Countries

SurveyMonkey includes tax on purchases in the following countries when applicable. In some countries, businesses may be able to exclude sales tax from the purchase price.

CountryName of TaxExemption Available?Starting Date
AustraliaGoods & Services Tax (GST)
July 27, 2017
Canada Depending on province or territory: Goods & Services Tax (GST)/ Harmonized Sales Tax (HST)/ Quebec Sales Tax (QST)/ and/or Provincial Sales Tax (PST)
All provinces and territories starting April 2021
ChileValue Added Tax (VAT)
December 10, 2020
IcelandValue Added Tax (VAT)
December 8, 2021
IndiaOnline Information & Database Access or Retrieval Services Tax (OIDAR)
February 28, 2017
JapanJapanese Consumption Tax (JCT)
October 1, 2015
KenyaValue Added Tax (VAT)
May 19, 2021
MalaysiaDigital Service Tax (DST)
January 1, 2020
MexicoValue Added Tax (VAT)
April 15, 2021
New ZealandGoods & Services Tax (GST)
February 28, 2017
NigeriaValue Added Tax (VAT)
April 1, 2022
NorwayValue Added Tax (VAT)
March 22, 2018
OmanValue Added Tax (VAT)
June 23, 2021
RussiaValue Added Tax (VAT)
May 1, 2019
Saudi ArabiaValue Added Tax (VAT)
April 22, 2021
SingaporeGoods & Services Tax (GST)
January 1, 2020
South AfricaValue Added Tax (VAT)
June 6, 2018
South KoreaValue Added Tax (VAT)
April 1, 2018
SwitzerlandValue Added Tax (VAT)
March 22, 2018
TaiwanValue Added Tax (VAT)
May 1, 2017
ThailandValue Added Tax (VAT)
September 1, 2021
TurkeyValue Added Tax (VAT)
January 1, 2018
United Arab EmiratesValue Added Tax (VAT)
March 22, 2018

Excluding Tax from Your Purchase

If eligible, you can exempt tax from future purchases by entering your tax exemption number on the checkout page or in your account:

  1. On the checkout page, scroll to the Billing Details section and enter your tax registration number. It'll be applied to that payment and future payments made by your account.
  2. In your account, go to your Billing Details. Scroll to the Billing Contact section and click Edit. From the window, add your tax registration number. When you add or edit an existing tax registration number here, it's applied to future payments.