SurveyMonkey

Getting Feedback on Surveys and Results

You can invite others to give feedback on your survey design by opening a review session (Teams only), sharing your survey preview link or sending an invite to comment. Once you collect survey responses, you can use a shared data page to invite others to give feedback on your survey results.

You can share your survey preview by copying the preview link or sending an email invitation asking for feedback. Anyone can test your survey and those signed into a SurveyMonkey account may be able to post comments. Only the survey owner can invite people to the preview by email and turn commenting on or off to gather feedback.

To share your survey preview:

  1. Go to the Design Survey section.
  2. Select Add Collaborators.
  3. There are a couple of ways to share the preview with others:
    • By email: Enter email addresses, and select SEND.
    • In a link: Copy and paste the preview link by selecting COPY. You can also copy and share the URL from the address bar.

If you’re on an Enterprise plan, you can tag teammates in comments by @mentions or share surveys with others and give them permission to collaborate on the survey’s design.

TEAM PLANS: This feature is currently only available for Team plans — but we’ll be rolling out Review Sessions to Enterprise teams followed by all other plans in the coming weeks.

You can share your survey preview by starting a review session and copying the preview link. Anyone, with or without an account, can test your survey and post a comment. Only the survey owner can invite people to a review session and turn commenting on or off to gather feedback.

To share your review session:

  1. Go to the Design Survey section.
  2. From Design Survey, select the Share icon in the upper-right corner to open the Sharing screen.
  3. Select the Preview Link tab, then choose the way you want to share:
    • Preview link with comments:  Copy the preview link and share it. Reviewers can open the preview and leave comments. This option is always available and does not expire.
    • Review Session:  Turn on the toggle to start a session.
      • A Review Session runs for 10 days from when it begins and each session generates a new link.
      • To close the Review Session early and remove all guest access, turn the toggle off.
      • Turning on the toggle again starts a new session and restarts the 10-day timer with a fresh guest list.
      • Regenerate creates a new link and removes all guests. This is designed for security resets only. The owner must confirm twice that they want to regenerate the Review Session link..
  4. Select Copy link.
  5. Share it with reviewers so they can view the preview and leave comments.

You can also tag teammates in comments by @mentions.

TIP! Reach out to the survey owner to extend your review session access.

When you open a review session, you can share out the link to anyone—even those who don't own a SurveyMonkey account (Guests). The level of survey access someone has depends on whether you're both on the same team, or if you, or they have their own account.

WhoAccess permissionsIs the survey shared?
Guest Comment onlyNo
Logged inComment only
Team memberComment only*

*Team users are able to change survey access permissions for others on your team.

Guests will be asked for their name when opening the review session link. Everyone with access to the review session can see comments made, and are able to reply to them.

Once you have survey responses, you can create a dashboard or shared data page so others can view your data and give feedback on survey results. When commenting is turned on, reviewers can post comments on the results of each survey question. Only the survey owner can invite people to the shared data page by email and turn commenting on or off to gather feedback.

To create and share a dashboard, read our article about Results Dashboards.

To invite people to your shared data page:

  1. Go to the Analyze Results section of your survey and create a shared data page.
  2. On the shared data page, copy and share the link at the bottom of the page or click the Invite icon in the upper-right corner to share by email—click Invite in the dropdown, enter email addresses, and click Send.
  3. Return to the Invite dropdown and select the toggle to turn commenting on or off.

If you're on a team plan, you can share surveys with others and give them permission to create their own shared data page and export results.

When you select Invite in the dropdown, commenting automatically turns on. If you don't want people to comment, click the invite dropdown and turn commenting off after sharing your survey results.

You need a SurveyMonkey account to post comments on a survey preview, results dashboard, or shared data page. If you don’t have one already, you can sign up for free.

[Teams only] Anyone, with or without a SurveyMonkey account, can post a comment in a review session.

To post a comment:

  1. Open the survey preview, dashboard, or shared data page.
  2. In the upper-right corner, click the Comment icon to display these icons next to each question.
  3. Click the Comment icon next to any question to open the commenting sidebar.
  4. Click + COMMENT to add a new comment.
  5. Click Post to save.

Anyone can reply to comments on the survey preview or shared data page, as long as commenting is on.

Survey takers won’t see comments when they’re taking the live survey.

TIP! Collaborate on your survey design by tagging teammates directly in comments.

Anyone can view your survey preview or the shared data page. However, viewers need to sign in to a SurveyMonkey account to view comments on a survey preview or shared data page.

[Teams only] Everyone with access to the review session can see comments made, and are able to reply to them.

Click the Comment icon next to any question to display comments for that question.

TIP! If you aren't the survey owner, you may need to take the survey preview to see comments to questions that aren’t on the first page.

Anyone can reply to comments, or edit and delete their own comments from the survey preview or shared data page.

Only survey owners can delete, resolve, or unresolve other people's comments—expand a section to learn more about managing comments.

  • Design Survey section
  • Survey preview
  • Shared data page
Action

Description

+ Comment

Anyone can add a comment to a survey preview.

Anyone logged into a SurveyMonkey account can add a comment on survey results.

Edit

Anyone can change and resave their own comments.

Delete

Anyone can delete their own comments.

Survey owners can delete any comment.

It isn't possible to delete a comment that's marked Resolved. To delete it, click Resolved to unresolve it first.

Resolved

Survey owners can click Unresolved to change the comment’s status to Resolved. This status can help survey owners to keep track of which comments have already been reviewed and acted on.

Unresolved

Survey owners can click Resolved to change the comment’s status to Unresolved.

Tag others [Teams only]Team members can type @ and select a user on their team for commenting on Survey designs. Survey owners can then share their survey with those tagged members.

You'll get an email notification for each new comment or reply to a comment on your survey or your shared data page.

You’ll receive an email notification when you’re invited to comment via email, or tagged by @mentions if you’re on a team plan. After you post a comment, you’ll get an email when people reply to comments you've left or if your comment is resolved by the survey owner.

TIP! Check out the Notification Center to see collaboration messages from the last 30 days.