Response Alerts

What Emails You Get

First Response Email

You get a one-time alert letting you know when your survey receives its first response. You should receive this alert within 15 minutes of your first response.

Daily Summary Email

You get one daily overview email highlighting all of the active surveys in your account and surveys shared with you on weekdays around 8am. For each open survey that has recorded new responses, you'll see the number of new responses collected since the last notification and how long the survey has been open.

• You only receive a daily overview email if new responses have been recorded.
• We include responses that were collected between 12:00am and 11:59pm the previous day.
• Emails are sent to the account email address, in the language and time zone selected on the My Account page.

Managing Your Alerts

You can turn Response Alerts on or off for any survey in your account. You can also manage account-wide preferences for Response Alerts for surveys you own.

Individual Surveys

To manage your Response Alerts for an individual survey:

1. Go to the survey's Summary tab.
2. Find Response Alerts in the upper-right corner.
3. Click Manage Alerts.
4. Under Your survey response alert, toggle response alerts on or off.

Account-Wide Preferences

To manage your Response Alerts for all existing or future surveys you own:

1. Click your username in the upper-right hand corner of your account.
2. Choose My Account.
3. Scroll to General Preferences.
4. Next to Survey Alerts, click Edit.
5. Change your preferences.
6. Click Change Response Alerts.

Sharing Alerts with Others

If you’re on a team, you can share Response Alerts with people in or outside your team—as long as you're the survey owner.

To share Response Alerts with others:

1. Go to the survey's Summary tab.
2. Find Response Alerts in the upper-right corner.
3. Click Manage Alerts.
4. Click Share Alerts.
5. Enter the email addresses of the people you want to share the Response Alerts with. If you're in a team, you can also select team members from the list.
6. Click Share Alerts.

When you share Responses Alerts with someone that’s not in your team, they’ll get an email notifying them that you want to share response alerts.

Survey Permissions

When you share Response Alerts with someone, the survey will be shared with them automatically with the following access levels:

• View Only to Survey Design
• No Access to Collect Responses
• View Only to Analyze Results

If you're part of a team, you can edit sharing permissions on surveys you own. Remember, the person you shared the survey with must have at least View Only access to Analyze Results in order to receive Response Alerts for that survey.

Troubleshooting

Why didn't I get my alert email?

If you think you should have received an email but didn't, please try turning Response Alerts off and back on—this should refresh the feature. While it's not possible to resend emails you didn't receive, you should start receiving normal emails starting the next day.

Make sure your account email address in My Account is up-to-date and only you have access to it—avoid using generic, role-based, or list-serv email addresses like info@, admin@, or sales@yourcompany.com. You can update your account email address at any time.

If you're using our mobile app, make sure to allow push notifications—if you turn them off, you won't receive Response Alerts. You can reset this by turning Response Alerts back on.