Daily Summary Notifications

What Emails You Get

First Response Email

When your survey receives its first response, you get a one-time email letting you know. You should receive this email within 15 minutes of your first response.

Daily Summary Email

After the first response email, you get one daily summary email on weekday mornings. It highlights all open surveys in your account and surveys shared with you. For each open survey that's collected new responses, you'll see the number of new responses since the last notification and how long the survey has been open.

• You only receive a daily summary if new responses have been recorded.
• We include responses that were collected between 12:00am and 11:59pm the previous day.
• Emails are sent to the account email address, in the language and time zone selected on the My Account page.

Managing Your Notifications

You can turn daily summary notifications on or off for individual surveys in your account. You can also manage account-wide preferences for daily summary notifications for surveys you own.

Individual Surveys

To manage notifications for an individual survey:

1. Go to the survey's Summary tab.
2. Find Notifications in the upper-right corner.
3. Click Edit.
4. Under Daily summary notifications, toggle on or off.

Account-Wide Preferences

To manage your notifications for all existing or future surveys you own:

1. Click your username in the upper-right corner of your account.
2. Choose My Account.
3. Scroll to General Preferences.
4. Next to Response Alerts, click Edit.
5. Change your preferences.
6. Click Change Response Alerts.

Sharing Notifications with Others

You can share daily summary notifications with anyone who has a SurveyMonkey account. If you’re on a team, you can share them with people in or outside your team—as long as you're the survey owner.

To share daily summary notifications with others:

1. Go to the survey's Summary tab.
2. Find Notifications in the upper-right corner.
3. Click Edit.
4. Click Add Recipients.
5. Enter the email addresses of the people you want to share daily summary notifications with. If you're in a team, you can also select team members from the list.
6. Click Add.

When you share daily summary notifications with someone who's not in your team, they’ll get an email notifying them that you want to share notifications.

Survey Permissions

When you share daily summary notifications with someone, the survey will be shared with them automatically with the following access levels:

• View Only permissions for survey design
• No access to collect responses
• View Only permissions for analyze results

If you're part of a team, you can edit sharing permissions on surveys you own. The person you shared the survey with must have at least view only access to Analyze Results in order to receive daily summary notifications for that survey.

Viewing Shared Notifications

When someone shares daily summary notifications with you, you'll get an email letting you know. Your account email address needs to match the one the notification was sent to.

To view the responses and continue to get notifications, you must log in or sign up for a SurveyMonkey account and click See Responses in the first notification email. This will put a View Only shared survey in your account so you can see the responses. You won’t start getting daily summary emails until you confirm by clicking See Responses in the first email while you’re logged in.

Not Receiving Notifications

If you've turned on notifications but aren't receiving them, here are a couple of things you can try.

Check your account email address

Make sure your account email address in My Account is up to date and only you have access to it. Avoid using generic, role-based, or list-serv email addresses like info@, admin@, or sales@yourcompany.com, as notifications won't send to these types if address.

You can update your account email address at any time.

Check your email filters

It's possible that your email filter or firewall is blocking notifications. You can add SurveyMonkey domains to your whitelist to help them come through.