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Why does the survey time out or not fully load a page?

If a survey design is very long with many questions, answer choices, or images on a single page, this may cause issues with loading time.

  • Break up the survey into multiple pages.
  • Keep Matrix / Rating Scale and Matrix of Dropdown Menus questions small—less than 50 answer choices.
If a survey design is very long with many questions, answer choices, or images on a single page, this may cause issues with loading time.

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