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How to Contact SurveyMonkey

Immediate Answers

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.

Email Support

We offer 24/7 English email support for all customers—even on holidays!

Email support in a variety of languages is available during limited hours.

TIP! To keep your account secure, contact us from the email address on file for your account. If you don't have access to that email address, we'll need to confirm some account information. Learn more

Phone Support

English phone support is only available to Premier, Team Premier, and Enterprise plans. Some people on Team Premier or Enterprise might not be eligible for phone support, like people with Contributor seats.

You can see if you’re eligible for phone support by going to the contact page and signing in to your account. If you're eligible, you’ll be able to request a call—we'll call you back within about 10 minutes. We offer phone support Mon-Fri from 3am-8pm Eastern Time.

Limitations by country

Due to certain restrictions, we aren't able to offer phone support to the following countries:

  • Afghanistan
  • Albania
  • Andorra
  • Anguilla
  • Antigua and Barbuda
  • Armenia
  • Aruba
  • Ascension Island
  • Azerbaijan
  • Barbados
  • Belarus
  • Benin
  • Bhutan
  • Brunei Darussalam
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cameroon
  • Cayman Islands
  • Central African Republic
  • Chad
  • Comoros
  • Congo, Democratic Republic of the
  • Cook Islands
  • Côte d'Ivoire
  • Diego Garcia
  • Djibouti
  • Dominica
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Ghana
  • Greenland
  • Guadeloupe
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Iraq
  • Isle of Man
  • Jersey
  • Kiribati
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Madagascar
  • Malawi
  • Maldives
  • Mali
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mayotte
  • Micronesia (Federated States of)
  • Moldova Republic of
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Netherlands Antilles
  • New Caledonia
  • Nicaragua
  • Niger
  • Niue
  • Norfolk Island
  • Palau
  • Palestine State of
  • Papua New Guinea
  • Rwanda
  • Saint Helena Ascension and Tristan da Cunha
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • South Sudan
  • Suriname
  • Tajikistan
  • Tanzania, United Republic of
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Tunisia
  • Turkmenistan
  • Turks and Caicos Islands
  • Uganda
  • Vanuatu
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe
We offer 24/7 email support for all customers and phone support to some customers. You can see if your plan includes phone support by going to the contact page and signing in.

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