How to Contact SurveyMonkey

Immediate Answers

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.

Email Support

We offer 24/7 English email support for all customers—even on holidays!

Email support in a variety of languages is available during limited hours.

Phone Support

English phone support is only available to Premier, Team Premier, and Enterprise plans. Some people on Team Premier or Enterprise might not be eligible for phone support, like people with Contributor seats.

You can see if you’re eligible for phone support by going to the contact page and signing in to your account. If you're eligible, you’ll be able to request a call—we'll call you back within about 10 minutes. We offer phone support Mon-Fri from 3am-8pm Eastern Time.

We offer 24/7 email support for all customers and phone support to some customers. You can see if your plan includes phone support by going to the contact page and signing in.

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