How to Contact SurveyMonkey

Immediate Answers

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.

Email Support

We offer 24/7 English email support for all customers—even on holidays!

Email support in a variety of languages is available during limited hours.

Phone Support

English phone support is a Premier feature. You can see if your plan includes phone support by going to the contact page and signing in. Once you're signed in to a plan that includes phone support, you can request a call and we'll call you back within about 5 minutes. We offer phone support Mon-Fri from 3am-8pm Eastern Time.