How to Contact SurveyMonkey

Immediate Answers

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.

Email Support

We offer 24/7 email support for all customers—even on holidays!

Phone Support

English phone support is Platinum feature. You can see if your plan includes phone support by heading on over the contact page and signing in. Once you're signed in to a plan that includes phone support, you can request a call and we'll call you back within about 5 minutes. We offer phone support Mon-Fri from 3am-8pm Eastern Time.