European Union Subscription Cancellation Policy
If you are a consumer who has signed up for a new, paid SurveyMonkey subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days. If you exercise this right, we will refund the subscription fees you have paid and your account will be downgraded to a BASIC plan.
How to Exercise this Right
You must exercise this right of cancellation by sending a written notice of cancellation to firstname.lastname@example.org or contacting SurveyMonkey Europe UC in writing at 2 Shelbourne Buildings, 2nd Floor, Shelbourne Road, Ballsbridge, Dublin 4, Ireland, and providing the following details:
- Your account username
- Your country
- That you want to cancel your subscription under this cancellation policy
You may also exercise your right of cancellation by completing this cancellation form and submitting it to us in accordance with the instructions on that form.
You do not need to provide a reason why you are cancelling, but we would be interested in hearing why.
If you have sent us this notice within the applicable time frame, your subscription payment will be reimbursed within 14 days of your sending of the notice of cancellation.
If the time periods above have lapsed, you may still cancel auto-renewal on your account by following these instructions.
The 14-day time period starts on the date you receive an email confirming your subscription is active. This cancellation policy applies to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The United Kingdom
Other Cancellation Options
If you reside in a country not listed above, or the time periods above have passed, please review this cancellation policy and instructions.