Billable Responses (Response Overages)
With a free plan, you can collect unlimited responses for free, but you can only view the first 100 responses of each of your surveys. To view more than the first 100 responses, you need to upgrade to a paid plan.
A monthly plan includes 1,000 responses per monthly billing cycle across all surveys (not 1,000 responses per survey). Unused responses do not roll over. You can check your monthly response count from My Account at any time.
If you exceed 1,000 survey responses in any given monthly billing cycle, there is an additional charge per response:
- These overage fees appear as Billable Responses on the following month’s invoice.
- The amount depends on the currency in which you pay for your plan. To review the overage charge price, view the monthly pricing details.
- You’re billed automatically to the payment method on file on the start date of the next billing cycle. Your next month and your overages are billed at the same time but as two separate charges.
- The response count is set back to 0 at the start of the next monthly billing cycle.
Upgrade to an annual plan to view and collect unlimited survey responses.
SurveyMonkey Audience Responses
SurveyMonkey Audience responses are not included in SurveyMonkey plans—this is a separate service you can use to buy respondents to take your survey.
Additionally, if you have a monthly plan and you’re purchasing over 1,000 responses in SurveyMonkey Audience, you may be charged overage fees since this plan only allows you to collect 1,000 responses per month.
Learn more: Buying Survey Responses