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PayPal Payments

How to Pay with PayPal

PayPal is only available as a payment method in some countries, and it's only an option when paying for some SurveyMonkey plans. It's not available in the United States. The best way to know if you can use PayPal is on the checkout page.

  • When you choose your country on the SurveyMonkey checkout page, PayPal will appear if it's available to you.
  • The billing country you select must match the shipping address in your PayPal account.
  • It's not possible to pay for an invoice by PayPal, so make sure to select PayPal on the checkout page and not Invoice.

After you review your total and billing currency at the bottom of the SurveyMonkey checkout page, you'll be redirected to PayPal to complete your payment.

Updating Your Billing Info

The address on your SurveyMonkey receipt is the shipping address on your PayPal account. You can't edit the address or other billing details on your receipt after your payment has been processed.

To update your address or other PayPal information before your payment is processed, please update your account information in your PayPal profile.

You need to edit your information in your PayPal profile before checking out in SurveyMonkey or before your next renewal date in order for it to be applied in SurveyMonkey.

Adding a VAT Number

Your VAT number and PayPal shipping address must match the country you select on the SurveyMonkey checkout page.

Failed Payments

It may take up to 3 business days for your payment to be processed. If your PayPal payment fails, it's likely due to one of the following reasons:

  • The billing country you selected on the SurveyMonkey checkout page doesn't match the shipping address in your PayPal account.
  • You don't have sufficient funds in your PayPal account.
  • Your PayPal account is locked or inactive.
  • Your PayPal account is restricted.
  • The email address you provided during PayPal checkout does not match email address verified on your PayPal account.

Please contact PayPal support for additional help.

PayPal is only available as a payment method in some countries. The best way to know if you can use PayPal is on the checkout page after you choose your billing country.

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