Sending Reminder and Thank You Emails

To set up an automated reminder email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Reminder Emails.
4. Select Automate a reminder email.
5. From the Send To drop down, select Partial response, No response, or Both.
6. From the When drop down, choose the number of days after the initial email invitation is sent that you want to send the reminder email.
7. Optional: Edit the Subject or click Edit Message to update the message body.
8. Click Save Automation.

We send the automated reminder email at the same time that the original invitation was sent out—it's not possible to specify a different time.

Automated reminders are associated with the collector rather than an invitation—if you sent multiple invitations or invite more people later, they’ll also get this reminder email. You can only set up one automated reminder email per collector.

To send a one-off reminder email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Reminder Emails.
4. Select Send a one-off reminder email.
5. Select the recipients you want to target—No response or Partial responses.
6. Optional: Click Edit Recipients to remove particular recipients from the message. You can remove up to 1,000 recipients.
7. Optional: Edit the Subject or click Edit Message to update the message body.
8. Click Next.
9. Select the Send now option.
10. Click Send now.

You can send as many one-off reminders as you want per collector.

To set up an automated thank you email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Thank You Emails.
4. Select Automate thank you emails.
5. Optional: Edit the Subject and click Edit Message to update the message body.
6. Click Save Automation.

You can only set up one automated thank you email per collector.

To send a one-off thank you email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Thank You Emails.
4. Select Send a one-off thank you email.
5. Select the recipients you want to target—Partial and complete responses, or Complete responses only.
6. Optional: Click Edit Recipients to remove particular recipients from the message. You can remove up to 1,000 recipients.
7. Optional: Edit the Subject and click Edit Message to update the message body.
8. Click Next.
9. Select the Send now option.
10. Click Send now.

While you can send as many one-off thank you emails as you want per collector, a recipient can only receive a single thank you email. If you add a recipient who's already received a thank you, they're automatically removed from the message.