Sending Reminder and Thank You Emails

To set up an automated reminder email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Reminder Emails.
4. Select Automate a reminder email.
5. Turn the toggle on to Send an email reminding people to take your survey.
6. From the Send To drop down, select Partial response, No response, or Both.
7. From the When drop down, choose the number of days or hours after the initial email invitation is sent that you want to send the reminder email.
8. Optional: Edit the Subject or click Edit Message to update the message body.
9. Click Save Automation.

We send the automated reminder email at the same time that the original invitation was sent out—it's not possible to specify a different time.

Automated reminders are associated with the collector rather than an invitation—if you sent multiple invitations or invite more people later, they’ll also get this reminder email.

You can send one automated reminder email per collector. But, recipients who already received a one-off reminder will be automatically excluded from the automated reminder.

To send a one-off reminder email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Reminder Emails.
4. Select Send a one-off reminder email.
5. Select the recipients you want to target—No response or Partial responses.
6. Optional: Click Edit Recipients to remove particular recipients from the message. You can remove up to 1,000 recipients.
7. Optional: Edit the Subject or click Edit Message to update the message body.
8. Click Next.
9. Schedule the email for a later date and time or Send now.
10. Click Send Once.

You can send as many one-off reminders as you want per collector.

To set up an automated thank you email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Thank You Emails.
4. Turn the toggle on to Send a thank you email when someone completes the survey.
5. Select Automate thank you emails.
6. Optional: Edit the Subject and click Edit Message to update the message body.
7. Click Save Automation.

You can only set up one automated thank you email per collector. Automated thank you emails are sent within the next half hour mark after a recipient responds to the survey.

To send a one-off thank you email:

1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. From the Follow-up Emails section, click Thank You Emails.
4. Select Send a one-off thank you email.
5. Select the recipients you want to target—Partial and complete responses, or Complete responses only.
6. Optional: Click Edit Recipients to remove particular recipients from the message. You can remove up to 1,000 recipients.
7. Optional: Edit the Subject and click Edit Message to update the message body.
8. Click Next.
9. Schedule the email for a later date and time or select Send now.
10. Click Send once.

While you can send as many one-off thank you emails as you want per collector, a recipient can only receive a single thank you email. If you add a recipient who's already received a thank you, they're automatically removed from the message.