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Enterprise Team Seats, Roles & Permissions

ENTERPRISE TEAMS: This article is for Enterprise teams. If you have Team Advantage or Team Premier, see Team Seats Roles & Permissions.

Your seat and role on a team controls what account permissions you have and how you can work together with your team.

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Seats & Roles

Power and Casual

Your Enterprise team has a set number of Power seats and unlimited Casual seats.

Within these two seat categories, role assignments create your team’s collaboration structure. Here are the seats and their various roles:

SeatRoleDescription
PowerPrimary AdminThe Primary Admin is in charge of billing, library management, and role assignments.
PowerAdminAdmins get most of the same permissions as the Primary Admin, including the ability to manage divisions, libraries, and roles.
PowerDivision AdminDivision Admins manage their assigned divisions, people in those divisions, and their division libraries.
PowerPower UserPower Users can create and share surveys using all the Enterprise features and tools.
CasualCasual UserCasual Users have access to simple SurveyMonkey features and can create surveys and preview teammates’ work. Enterprise teams have unlimited Casual seats.

 

Legacy

If your Enterprise team is on a Legacy plan, you will see Full Access and Starter seats instead of Power and Casual. For questions on your plan specifics, reach out to your Customer Success Manager.

Within these two seat categories, role assignments create your team’s collaboration structure. Here are the seats and their various roles:

SeatRoleDescription
Full AccessPrimary AdminThe Primary Admin is in charge of billing, library management, and role assignments.
Full AccessAdminAdmins get most of the same permissions as the Primary Admin, including the ability to manage divisions, libraries, and roles.
Full AccessDivision AdminDivision Admins manage their assigned divisions, people in those divisions, and their division libraries.
Full AccessFull UserFull Users can create and share surveys using all the Enterprise features and tools.
StarterStarter UserStarter Users have access to simple SurveyMonkey features.

 

 

Permissions

Power and Casual Features

Here’s a handy comparison guide between the different features available to Power seats and Casual seats:

 PowerCasual
BUILDING SURVEYS
Unlimited surveys33
Unlimited questions310 question blocks per survey
Advanced questions (matrix, comment box, click map, star rating, a/b tests, file upload, etc.)3Essential question types
Logic (skip logic, answer piping, randomization, disqualification, quotas, custom variables, etc.)3Can’t add logic
Advanced logic (advanced branching*, advanced piping*)3 *Can’t add logic
Multilingual surveys*3 *Can’t add translation file
BRANDING
Team themes33
Premium and custom themes3Standard themes
Custom chart colors3Default chart colors
Hide branding (survey footer, shared data, closed page)3SurveyMonkey or Momentive branding
Custom url ending3Randomly-generated url ending
White label url3surveymonkey.com url
Survey end page (plus custom thank you, custom disqualification)3SurveyMonkey or Momentive end page
SENDING
Send as often as you need and no response cap33
Advanced collectors (email invitation, website embed, offline kiosk*, text message*, QR code, etc.)3 *Web Link only
Survey recurrence3Can’t auto generate surveys
Smart notifications3Can’t trigger emails
ANALYZING
View all responses33
Export data3Shared data pages and dashboards
Unlimited rules and filters3Apply one rule at a time
Combined filters3Apply one rule at a time
Saved views3Shared data pages and dashboards
Crosstab reports3Shared data pages and dashboards
Advanced analysis (response quality, sentiment analysis, word cloud, tagging, statistical significance, etc.)3Charts and data tables
COLLABORATING
Share and collaborate on surveys3View only on surveys shared by Power seats
Create and manage workgroups3Can't join workgroups
Password protection (survey access, shared data, shared dashboard)3Anyone with the link can view
Receive transferred surveys3Can’t transfer or receive transfers
Phone support3Email support only

* Add-on feature available to Power seats depending on plan and admin settings

 

Power Seat Admin Roles

In addition to the Power seat features, Primary Admins and Admins can do more to manage their team. Here are important differences between the roles:

 Primary AdminAdmin
Add items to the team library33
View team summary33
View and manage users33
Invite users to join the team33
Ongoing support from Customer Success Manager33
View team activity33
Manage billing details3View only
Manage logins and signups with account control3Manage users and invite users
Set default permissions for the entire team3Depends on global setting
Manage global team wide settings3View only, select settings

* To learn about Division Admins, see Divisions

 

Change Your Seat or Role

How do I change my seat or role?

If you want a Power seat, click Request Power Seat at the top of any page to send your Primary Admin a request, or click Request feature when you see a locked feature you’d like to use.

For all other requests, reach out to your Primary Admin. To find their email, click your username in the main navigation, go to My Account, and find your Primary Admin’s email under Account Details.

How do I check the status of my Power seat request?

Click Request Power Seat at the top of any page to see when you sent your request, your Primary Admin’s email, and an option to remind them with one click. You will get an email once the Primary Admin has accepted or declined your request.

Can I request a Power seat if I’ve already been declined?

Yes—you can always request a Power seat. If you’ve been declined in the past, check in with your Primary Admin to make sure they understand your request.

 

Manage Your Enterprise Team

To manage your Enterprise Team, you must be a Primary Admin or Admin. Division Admins, see Divisions.

Changing Seats or Roles

  1. Select My Team from the main navigation.
  2. Select Manage Users.
  3. Locate the username of whose seat or role you’d like to change, click :dot:dot:dot: and choose View User Details.
  4. Next to seat or role, click Change.
  5. Choose a new seat or role.
  6. Click Save. The user will receive an email notifying them that you've changed their role or seat type.
TIP! You can only change a user’s Power seat to Casual once every 90 days, but can switch them back to a Power seat at any time.

Power Seat Requests

How do I review Power seat requests from my team?
  1. Select My Team from the main navigation.
  2. Select Manage Users.
  3. If there is a pending request, there will be a notification at the top of the page. Click View request to review and either decline or approve the request.
How many Power seats can I assign?

Each Enterprise plan has a set amount of Power seats to assign. To see how many seats your plan has:

  1. Select My Team from the main navigation.
  2. On your Team Summary, review Seats available.
  3. See the Power seats you have available and how many have been assigned.
TIP! Interested in more Power seats? Reach out to your Customer Success Manager.

 

Learn how your seat and role on an Enterprise team controls what account permissions you have and how you can work together.

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