Account and Data Ownership
Momentive is the owner of the tools used to build surveys and analyze data. Who we regard as the owner of your account and the data in it depends on your plan type listed in the Account Details section of the My Account page.
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Enterprise Plans |
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If you're part of an Enterprise team, we regard the organization to be the owner of the team and all the accounts on that team. This makes it easier for organizations to ensure they retain ownership and control of all surveys and survey data contained in the User, Admin, and Primary Admin accounts. Momentive doesn’t claim ownership of the survey questions your organization creates or responses it collects through its accounts. The organization, or an authorized representative of it, is responsible for payment obligations and has the ability to manage all the team's accounts—even if that representative is not an account holder. |
Team Plans | ||||||
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When the Primary Admin creates a team, they choose whether to use SurveyMonkey for personal use or on behalf of your organization. This choice affects who we regard as the owner of that team and all the accounts on that team.
If you belong to a team but don't have Admin permissions, contact your Primary Admin to ask which option they selected for your team. To update your team's ownership from personal use to on behalf of your organization the Primary Admin can contact us. But it isn't possible to update ownership from the organization to personal use. |
Individual Plans |
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If you have an individual plan and have not joined a team, the email address listed in My Account is considered the sole owner of, and is accountable for, the account and information created and collected using our system. Each SurveyMonkey account is meant for one person and sharing accounts is against our Terms of Use. |
