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Setting a Survey Response Limit

You can turn on Response Limits to automatically close your survey once a certain number of respondents have taken the survey through the collector. This was previously called the Maximum Response Count.

Turning on Response Limits

If you have multiple collectors, you need to turn on Response Limits for each one separately in order to fully close the survey. To set a survey-wide limit, we suggest using only one collector for your survey.

To turn on Response Limits:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector and access the collector options. You may need to click Show advanced options.
  3. Turn on Response Limits.
  4. Enter the maximum number of responses you want.
  5. Click Edit "survey closed" message. Once the maximum is reached, anyone who tries to access the survey will see your closed message.
TIP! If you don't see this particular option your collector, be sure to also check out the help article about the collector type you're using. You can also set limits on a particular questions by using quotas.

How do response limits work?

If a respondent only answers a few questions and doesn't complete the entire survey, it's still considered one response in the response count.

You may receive one or a couple responses over the maximum because any respondent in the process of taking the survey when the maximum is reached is still able to submit it.

For example, let's say the maximum is set as 100 and you already have 99 responses recorded. If two people access the survey simultaneously, the first person to finish is the 100th respondent. The other respondent will still be able to complete the survey, which means the survey will collect a total of 101 responses.

If you're using both Response Limits and a Cutoff Date and Time, whichever comes first will close the collector.

You can turn on Response Limits in your collector options to automatically close a collector once a certain number of respondents have taken the survey through that collector. This was previously called the Maximum Response Count.

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