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Maintenance reminder

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We started site maintenance on July 3 at 8 am PT (3 pm UTC) and it’s scheduled to last about 12 hours. You can’t access your SurveyMonkey account, take surveys, or use some of our other products at this time. See Twitter for updates (English only). Learn more


You won’t be able to log in during this time, but you can still contact us.

Account Response Limits

Basic (Free) Plan

With a Basic (free) plan you can collect unlimited responses for free, but view either 40 or 100 responses per survey (depending on when you created an account and your billing location). When you hit your account's response limit, you'll need to upgrade to a paid plan to see the rest of your responses.

TIP! If you collected over 1,000 responses on your free plan, you may want to upgrade to an annual plan for higher response limits. If you upgrade to a monthly plan, you’ll be charged for any extra responses over 1,000 that you collected (while on your free plan plus during your first month on a monthly plan) at the end of your first billing cycle.

Monthly Plans

A monthly plan includes 1,000 responses per monthly billing cycle across all surveys (not 1,000 responses per survey). Unused responses do not roll over. You can check your monthly response count from My Account at any time.

If you exceed 1,000 survey responses in any given monthly billing cycle, there is an additional charge per response:

  • You'll receive a separate invoice for Billable Responses at your next billing date.
  • You’re billed automatically to the payment method on file on the start date of the next billing cycle. Your next month and your overages are billed at the same time but as two separate charges.
  • The amount depends on the currency in which you pay for your plan. To review the overage charge price, view the monthly pricing details.
  • The response count is set back to 0 at the start of the next monthly billing cycle.

Annual Plans

Upgrade to an annual plan to view and collect larger amounts of survey responses.

SurveyMonkey Audience Responses

SurveyMonkey Audience responses are not included in SurveyMonkey plans—this is a separate service you can use to buy respondents to take your survey.

If you purchase more Audience responses than allowed in your plan, you may be charged overage fees.

Learn more: Buying Survey Responses

Free plans have a response limit per survey. Monthly plans have an account-wide response limit per month, and you’ll be billed response overages or billable responses if you exceed the limit. Annual plans have unlimited survey responses.

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