For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey!
If you can't find the answers you need, you can ask our chatbot a question. The chatbot will share any help articles that might solve your problem.
English email support is available for some customers. To reach our support team, visit our chatbot. If the chatbot can't solve your problem, it helps you open a ticket with our support team. Our support team will respond via email.
To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, check your spam and junk folders in case the support emails ended up there.
Поддержка по телефону
Поддержка по телефону на английском языке доступна только для планов Premier, PREMIER (групповой) и Enterprise. Некоторые пользователи планов PREMIER (групповой) и Enterprise могут не иметь права на поддержку по телефону, например пользователи с рабочими местами для участников.
We offer phone support Monday through Friday, from 3:00am-8:00pm ET.
Чтобы узнать, имеете ли вы право на поддержку по телефону, перейдите на страницу контактов и войдите в свою учетную запись. Если вы имеете право, вы сможете запросить звонок, и мы перезвоним вам в течение часа.
Live Chat
English live chat support is only available to customers on Advantage plans and higher.
If you are eligible for live chat support, our agents will help you when a request is made through our chatbot.