Enterprise feature: The Text Message collector is an Enterprise add-on—contact your Customer Success Manager to add it to your team. If you're interested in an Enterprise plan, contact sales.
Does your organization want to send surveys via the Text Message collector? If you’re interested, start the process to set your organization up with their unique, pre-verified phone number to distribute text message surveys. You’ll need a phone number for each region you’re planning to send text messages to.
Some benefits of having your own unique phone line are:
It isn’t permitted to use the Text message collector for political, financial, or gambling-related use cases. For additional info, please see Twilio’s Forbidden message categories and unsupported use cases.
To set up your unique phone number to send text message surveys:
In our setup form, we ask for details on your text message opt-in process. In order to gain approval from our SMS provider, we’ll need to verify where and how you get buy-in from your respondents to receive messages from your organization. This is required in order to send text messages via SurveyMonkey.
Check out our SMS provider’s tips on appropriate Opt-in methods.