You can use SurveyMonkey and Zendesk together to trigger instant feedback with SurveyMonkey customer satisfaction surveys, or to create and send a survey to a specific group of customers.
Get Started! Visit the Zendesk help center to for help setting up the integration.
To send a SurveyMonkey survey to Zendesk customers when their ticket has been marked as Solved:
TIP: Use Zendesk's placeholders to append Custom Variables to the end of your survey link. This will allow you to pass data about the respondent from Zendesk into their SurveyMonkey response.
Within the SurveyMonkey Create app in Zendesk, you can:
To install the SurveyMonkey Create app:
You can limit which agents see this app by clicking Enable role restrictions? and selecting the appropriate role.