Accepting Payments with Stripe

Connecting to Stripe
Creating Your Form
Form Responses & Payment Transactions
Making a Payment

PAID FEATURE: Accepting payments via Stripe is only available on some paid plans—see what's on your plan.

Add a payment page to the end of your form or survey and accept payments through Stripe. You can either assign prices to a single question, or charge a fixed price for your entire form.

Connecting to Stripe

Stripe is a third-party payment processor that lets you securely accept and manage payments online. You'll need to connect a Stripe account to accept payments in SurveyMonkey. Only the form owner can connect their stripe account. You can't connect a Stripe account to forms that are shared with you.

To connect to Stripe:

Go to My Account in SurveyMonkey.
In the Linked Accounts section, find Stripe.
Sign in to an existing Stripe account, or create a new Stripe account.

Stripe is free and easy to set up, but if you have any issues connecting your account you can reach out to the friendly Stripe support team.

If you're on an Enterprise team with data stored in our Canadian Data Center, this feature isn't available. You can see if this applies to you by checking your Account Details.

Creating Your Form

Adding a Payment Page

Payment pages come at the end of your form. This means people need to complete your form in order to see it. For a quick payment experience, try to make a short and simple form.

To add a payment page to your form:

Go to the Design Survey section.
On the left side of the page, open the Options menu.
Select Payment.
Select Stripe.

Assigning Prices

You can set a fixed price so all respondents are charged the same amount, assign prices to a single question in your form, or let people pay within a range. Prices must be a whole number between $1 and $10,000 in most accepted currencies.

Feel free to make changes to your prices as you need—changes that you make to your form go live as soon as you edit your form design.

Charging a Fixed Price
Use this option if you want everyone who completes your form to pay the same amount. This is great if you're selling tickets to an event or selling a single product.
To charge a fixed price:
1. Add a payment page to your form.
2. Select Charge a Fixed Price.
3. Enter a Description to confirm what people are buying.
4. Enter a Price and choose a Currency.
5. Click Save.
Assigning Different Prices
Use this option to let people decide between multiple items or prices.
To assign different prices:
1. Add a payment page to your form.
2. Select Assign prices to an existing question.
3. Choose an existing question from your form in the dropdown menu. You can assign prices to Multiple Choice, Dropdown, and Image Choice questions.
4. Select a Currency and assign a Price to each answer option.
5. Click Save.
Using a Sliding Scale
Use this option to set a minimum and maximum amount so people can pay what they want.
To use a sliding scale:
1. Add a payment page to your form.
2. Choose an existing question from your form in the dropdown menu. You can set a sliding scale on a Text Box or Slider question, or set a minimum and maximum amount on a Multiple Choice question if you add an "Other" option and display it as an answer choice.
3. Select a currency and assign a minimum and maximum payment amount.
4. Click Save.

TIP! If you have a limited amount of tickets or items that you want to accept payment for, you can add a quota to your form. Once the quota has been met, respondetns won't see the payment page.

Currency Options

People taking your form have plenty of options to pay—Stripe supports over 135 currencies and accepts major credit cards.

Form Responses & Payment Transactions

Collecting Responses

After you design your form, create a collector to send it out and start accepting payments. Web Links are the easiest way to get started, and Email Invitations are great if you have an email list to send your form to.

You can send a form with a payment page using any collector type—except for Audience, Mobile SDK, Facebook Messenger and Kiosk Survey.

After a respondent submits a payment, they won't be able to return to the form even when Response Editing is on.

Viewing Transactions

When someone submits a payment through your form, Stripe collects all of the details from the payment page, which means SurveyMonkey never saves or stores any credit card numbers.

You can go to the Analyze Results section of your form to see a limited record of your transactions. You'll find them at the very bottom of your form results.

The transaction record shows:

Stripe's transaction ID number
The amount paid
The date and time
The item description
The respondent's first and last name
The transaction status

This is only a snapshot of each payment taken at the time the form is completed. To view real-time purchase totals, make refunds, and transfer funds to your bank account, log in to Stripe.

Turning Off Payments

You can stop accepting payments at any time by deleting the payment page from your form or by closing your form.

Deleting a payment page from your form will also delete any transaction records from previous payments in the Analyze Results section. You'll always be able to see your complete transaction record in your Stripe account.

If you disconnect your Stripe account in My Account, you won't be able to collect any additional payments from forms with a payment page.

Making a Payment

When someone submits a payment through your form, they'll receive an email from Stripe confirming their transaction. Transactions appear on their credit or debit card statements with the name of your form.

SurveyMonkey's platform allows you to integrate with third-party payment processors. Some of these payment processors may require Strong Customer Authentication (SCA) under the EU Payment Services Directive(PSD2). People in Europe who submit payment through your form may need to provide additional authentication. It's not possible to disable this authentication when payment processors require it.

If someone runs into issues making payment, they can reach out to Stripe or their card issuer for help.

Accepting Payments with PayPal

Getting Started with Forms

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