Beta Feature: Accepting payments via PayPal is only available to some customers on certain paid plans.
Let your respondents make payments via PayPal right within your form or survey. You can either assign prices to a single question to charge different amounts per answer option, or charge a fixed price for your entire form.
PayPal is a third-party payment processor that lets you securely accept and manage payments online. You'll need to connect a PayPal Business account before you can add the payment option to your form to accept payments. Only the form owner can connect their PayPal account. You can't connect a PayPal account to surveys that are shared with you.
Form creators can learn more about PayPal’s merchant fees associated with accepting payments.
Tip! If you try to connect a PayPal Personal account to SurveyMonkey, you’ll be prompted to upgrade to a Business account.
Payment pages display at the end of your form. This means people need to complete your form in order to see the payment page. For a quick payment experience, try to make a short and simple form.
Prices must be a whole number between $1-$10,000 in most accepted currencies.
To create a form that accepts payments with PayPal:
PayPal is free and easy to set up, but if you have any issues connecting your accounts you can reach out to the PayPal support team.
You can click Manage account from the side panel to open My Account to manage PayPal from Linked Accounts.
You can preview the form to see prices appear on the question and the PayPal checkout display, however it isn’t possible to test making a payment and no transactions can be processed while previewing.
Changes to prices or currency will go into effect immediately for new responses. Editing a question with payment associated may be limited if this form already has responses.
TIP! If you have a limited amount of tickets or items that you want to accept payment for, you can add a quota to your form. Once the quota has been met, the form closes and respondents won't see the payment page.
You can stop accepting payments from your form at any time by closing your form.
If you delete the form question associated with payments after you’ve collected responses, you will also delete any transaction records from previous payments in the Analyze Results section. You'll always be able to see your complete transaction record in your PayPal account.
If you disconnect your PayPal account in My Account, you won't be able to collect any additional payments from your forms or surveys.
Forms creators can only charge in the following currencies: AUD, CAD, CHF, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, and USD. People taking your survey have plenty of options to pay.
After you design your form, create a collector to send it out and start accepting payments. You can send a form with a payment page using any collector type, except for Audience, Mobile SDK, and Offline Mode.
After a respondent submits a payment, they won't be able to return to the form even when Response Editing is on.
When someone submits a payment through your form, PayPal collects all of the details from the payment page, which means SurveyMonkey never saves or stores any credit card numbers.
You can go to the Analyze Results section of your form to see the transactions made along with responses in your Question summary or Tabular view. You'll find them at the very bottom of your form results.
The Payment Summary shows:
This is only a snapshot of each payment taken at the time the form is completed. To view real-time purchase totals, make refunds, and transfer funds to your bank account, log in to PayPal.
When someone submits a payment through your form, they'll receive an email from PayPal confirming their transaction. Transactions appear on their credit or debit card statements with the name of your form.
SurveyMonkey's platform allows you to integrate with third-party payment processors. Some of these payment processors may require Strong Customer Authentication (SCA) under the EU Payment Services Directive (PSD2). People in Europe who submit payment through your form may need to provide additional authentication. It's not possible to disable this authentication when payment processors require it.
If someone runs into issues making payment, they can reach out to PayPal or the form owner for assistance.