Zapier Integration

Before You Start
Creating a Webhook in Zapier
Setting Up the Webhook in GetFeedback
Testing the Webhook in Zapier
Connecting Zapier to an App

GetFeedback Admins and Power Users can set up integrations.

Zapier enables you to integrate GetFeedback Digital with a wide range of other web applications such as Google Apps and HubSpot. The Zapier integration lets you automatically upload and process feedback items in another web app. For example, you can add a new row to a spreadsheet in Google Sheets using the Zapier integration.
Learn more about available apps in Zapier

The Zapier integration is only available for web feedback buttons.

Before You Start

You’ll need an account for Zapier and the app you want to connect.

Creating a Webhook in Zapier

First, set up a webhook in Zapier. We’ll send feedback items to this webhook..
When creating your webhook:

Choose Catch Hook for your event.
If desired, you can set up your webhook to Pick off a Child Key. This tells the webhook to only grab the child key instead of giving you the entire payload of the webhook.

When it’s time to test your webhook, copy the webhook URL. You’ll use this URL to set up the webhook in GetFeedback. Leave this page open while you set up the webhook in GetFeedback. You’ll need to come back and test the webhook later.

Setting Up the Webhook in GetFeedback

You can only set up one Zapier integration per feedback button.

To set up the Zapier webhook in GetFeedback:

In app.usabilla.com, select your account in the bottom left corner, then select Account Settings.
Select the Integrations tab.
Select Zapier.
Set up the integration:
- Button: Select the web button to integrate with the webhook.
- Push Feedback: Choose when to send feedback:
  - Manually: Only send feedback when you want.
  - With an email address: Automatically push all feedback items in which the email address field contains data.
  - With a comment: Automatically push all feedback items that contain comments.
  - With an email address or comment: Automatically push all feedback items that contain an email address or a comment.
  - All items: Automatically push all feedback items to the webhook.
- URL: Enter the webhook URL.
- Enable: Check the box to turn on the integration when you save it. You can enable or disable it later.
Select Save.

Testing the Webhook in Zapier

Once you’ve set up the webhook in GetFeedback, go back to Zapier and test your webhook. Below the webhook URL in Zapier, select Test trigger to make sure it’s working correctly.

Connecting Zapier to an App

The setup process can vary between applications.

Connect your Zapier webhook to your desired app. To connect Zapier to an app:

For the App event, search for and select your desired app.
Select the action your app should perform when feedback is given.
Sign into your account for that app to connect it.
Customize your action. This determines how you want feedback to look when you push it to the app.

Sharing and Transferring Surveys

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Getting Started with GetFeedback for Salesforce

GetFeedback