Slack Integration

In this article
Slack for Web, App, and Email Surveys
Slack for Email Survey Feedback (app.getfeedback.com)
Legacy Integration (app.usabilla.com)

See your survey responses in real-time using our Slack integration. Your messages can display a custom subject line, the survey title, and the specific response that came through directly within a Slack channel message.

There are few different use cases where you might like to send a Slack message out as a notification:

Notify CSM of low CX score
Notify CSM manager upon escalation
Create a high scoring lead notification for sales/BDR
Create churn notification for CSM
Create support notification for technical help
Escalate support notification

Slack for Web, App, and Email Surveys

Push feedback from your web, app, and email surveys to Slack channels. You can integrate Slack with your surveys in both app.usabilla.com and app.getfeedback.com.

Connecting to Slack

To connect your account to Slack:

Go to Insights. From app.getfeedback.com or app.usabilla.com, select Insights from the left sidebar.
In the left sidebar, select the person icon, then select Integrations.
In the upper-right corner, select New Connection.
Name your connection, then select Add Connection.
Follow the prompts to connect your Slack account.

Once you’re connected, you’ll see your Slack connection listed on the Integrations page.

Setting up Slack Notifications

To set up Slack notifications:

On the left sidebar, select Automations.
Select New Automation.
Name the automation. This name will be visible in Slack.
Select Slack Notifications.
Select Continue to Data.
In the Data section, find the form you want to receive response notifications from. You can select multiple forms.
Select Continue to Conditions.
In the Conditions section, select All Responses or Responses that match conditions.
- All Responses: you’ll get a Slack notification every time someone submits a response to the form you’ve selected.
- Responses that match conditions: set logic and conditions to get Slack notifications for specific kinds of responses. For example, you can set conditions to only receive Slack notifications for responses with low NPS scores.
If you’re setting up notifications based on conditions, you’ll choose which data source, type of information, and logic you want notifications to be based on. You can add multiple conditions.

Slack for Email Survey Feedback (app.getfeedback.com)

Integrate your email, Salesforce, and Zendesk surveys with Slack. This integration is separate from the Insights integration and only works with app.,getfeedback.com surveys.

The app.getfeedback.com Slack integration can’t be used in private Slack channels.

Connecting app.getfeedback.com to Slack

To connect to Slack:

In app.getfeedback.com, select Integrations > Slack > Add connection.
Select Allow to add the integration to your Slack workspace.

Setting Up Slack Notifications

Slack notifications can’t be added to private channels.

To set up your notifications:

In app.getfeedback.com, go to your survey and select Actions. Make sure you’re in Draft mode.
Name the action.
Add a condition that triggers the notification. You can set conditions for:
- The answer to a specific question
- Merge fields
- Response language
To add another condition, select Add Condition.
Select Post to Slack in the Select an option dropdown. If Post to Slack is selected before the integration is configured, you’ll see an error message.
Choose the Slack workspace you’ll post to. If you have only one Slack Workspace, we’ll select it for you.
Choose where to post the Slack Message: in a DM or public channel.
Check the box labeled Include Question and Responses in Slack Message.
Enter your Slack message.
Check the box labeled Include Questions and Responses in Slack Message if you'd like to show the text of the response notification.

Legacy Integration (app.usabilla.com)

This information is for our legacy Slack Integration. It applies to app.usabilla.com web buttons only.

To use the legacy Slack integration:

Make sure you’re logged in to Slack.
In app.usabilla.com, go to the Integrations page.
Select Slack.
Choose the button you want to set up the integration for.
Choose when you want a message to be pushed to Slack.
Select Add to Slack.
In the popup, select the Slack channel you want to post feedback in.
Select Authorize.

Your Slack integration is now set up. Feedback that matches your criteria will be pushed to your Slack channel.

Removing a Legacy Slack Integration

To remove a legacy integration:

In app.usabilla.com, go to the Integrations page.
Scroll to the Slack integrations section.
Select the integration, then select Remove integration.

Sharing and Transferring Surveys

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Getting Started with GetFeedback for Salesforce

GetFeedback