SessionCam provides you with session replay, heat-mapping and conversion funnel technology for getting valuable insights on your users.
This article will explain how you can integrate SessionCam with GetFeedback Digital. By sending the SessionCam recordingID and any feedback that users give on your web page using the GetFeedback for Web feedback button, you'll have the SessionCam recording available with each feedback item. Having the SessionCam recording available lets you analyze feedback with more detail. Seeing how customers interact with your web pages while giving feedback gives you a unique level of insight into the drivers of customers’ feedback.
To find the SessionCam sessionID, we’ll use the code below. This snippet checks whether SessionCam is active and retrieves the sessionID, if available. When a sessionID is retrieved, the ID is pushed to GetFeedback Digital as a Custom Variable.
Add this implementation code after implementing the SessionCam and GetFeedback Digital installation code. Separate the integration code above from the main installation code by using separate <script> tags.
To get the most out of the SessionCam integration, set up a Saved Search with email notification, set to send 1 extended feedback item per email.
Using Saved Searches allows you to quickly filter and analyze feedback session recordings.