Our Jira integration lets you automatically or manually push feedback items to a specific project. This means you can easily push bugs or feature requests identified by your users to the teams responsible for solving them. You can send feedback to both business and software projects in Jira.
The image below shows what a feedback item might look like as a ticket in Jira.
Create and copy an API token from your Atlassian account. You’ll need the API token when setting up the integration in GetFeedback.
To set up the Jira Cloud integration in GetFeedback:
If you didn’t enable the integration, you can turn it on at any time. If you want to stop sending feedback to Jira, you can disable the integration at any time.
To enable or disable the integration:
If you select manual push, you can send feedback to Jira from the feedback item. You can push a feedback item to Jira once.
To manually push feedback to Jira:
Once you push feedback to Jira, a green check mark displays on the feedback item.
If you're using Jira on-premise, you'll need to provide access to the GetFeedback servers to use the integration. In many cases, your JIRA on-premise instance is only available when you are connected to the company network from the office or by using the company VPN.
To connect GetFeedback to your on-prem Jira instance, you'll need to allowlist the 3 GetFeedback server IP addresses on the GetFeedback Digital Server. You'll likely need to contact your network administrator to have these IP addresses allowlisted. Please contact GetFeedback for the exact IP addresses and Ports that need to be allowlisted.