With Decibel Insight you can replay website visitor sessions, create heat maps and analyze your forms. Integrating GetFeedback for Web with Decibel Insight helps you identify where your site pages convert or need improvement.
The Decibel Insight - GetFeedback Digital integration is a two-way integration that can push information from Decibel to GetFeedback Digital and vice versa.
A Decibel Insight Session ID will be included in your GetFeedback Digital feedback items and Campaign results. If you have the Decibel browser plugin installed and you're logged into Decibel, the Session ID will then automatically become a clickable link to the session recording.
These GetFeedback for Web actions will be pushed to Decibel Insight:
The Decibel Insight integration script should load after your GetFeedback feedback button script on all pages where you use Decibel and GetFeedback for Web:
Now that the integration has been set up, we can filter session recordings and heatmaps in Decibel based on GetFeedback events. To do this, create segments.
As a demo, we’ll show you how to set up a segment to record sessions where a visitor left negative feedback in GetFeedback.
Click 'Add filters' then 'Integrations'. Choose a filter for your data. For this example, we’ll use 'Usabilla Mood Score'. Select 'one of' as the operator and enter 1, 2 and 3 as the values.
Save your changes.
Repeat this process to create other segments.