Using a Custom Domain to Send Emails

You can use your custom email domain to send emails with our Send to a List feature, Salesforce Automation, or Zendesk Automation. For example, you might want to send emails from help@[companyname].com.

Our Support team can help you set up your custom domain.

We can only use a custom domain your company already owns.

To set up your custom email domain:

Contact GetFeedback Support with the custom domain you want to use.
Our Support team will reply with a TXT record to add to your domain’s DNS settings.
Have your IT team add the TXT record to your domain’s DNS settings.
Let our support team know that you’ve updated your domain settings.
We’ll verify your domain and let you know when it’s ready to use.

Once your custom domain is ready, you can select it as the sender email address when creating your survey email.

Some domains are authenticated with a DMARC record to prevent third-party services (such as GetFeedback) from sending as that domain on your behalf. If you domain has this type of record attached to it, you won't be able to use your domain name. DMARC policies are set up by your own IT team and we can't override them.

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Using a Custom Domain to Send Emails

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