Symbol, Webdings, and Wingdings Font Families
There’s a known issue where the Symbol, Webdings, and Wingdings font families available in the rich text editor display very differently, depending on the operating system and web browser you're using.
For example, if you're composing an email invitation in the Webdings font using Chrome on a Mac, your invitation message appears as a normal font to you. However, if a respondent opens your email invitation in Chrome on a computer running Windows, the Webdings font will render as symbols. The same is true for the Symbol and Wingdings font families.
When you're formatting text in the Design Survey section, or composing an email invitation, we strongly suggest choosing a font other than Symbol, Webdings, or Wingdings, as these fonts will display as symbols for some of your respondents, and plain text for others—regardless of what you see as you design your survey or compose your invitation message in SurveyMonkey.
We're actively working on a solution to ensure that the fonts available in the rich text editor display consistently across all browsers and operating systems so you can be confident that your text will be received by your respondents in the way you intended in your design. Rest assured that all other fonts we offer in the rich text editor will render correctly on all operating systems and browsers.
We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.