File Upload Question

PAID FEATURE: The File Upload field is only available on some paid plans—see if it’s on your plan.

The File Upload question lets respondents attach files to their response.

Creating a File Upload Question

To add this question type:

  1. Drag and drop File Upload into your survey from the BUILDER section on the Design Survey page.
  2. Enter your question text.
  3. Adjust the settings under the Edit and Options tabs.
  4. Click Save.

Question Settings

Under the Edit tab, you can adjust the following settings specific to the File Upload question.

Setting
Description
Instructions for RespondentEnter additional instructions for your respondent—they'll appear directly under the question text.
Allowable File TypesSelect the file types you want the question to accept. File Upload questions support the following file types:
  • PDF
  • DOC, DOCX
  • PNG
  • JPG, JPEG
  • GIF
Validation MessageCustomize the error message that appears when someone uploads an invalid file type, or a file that exceeds the size limit. By default, the error message will automatically list the allowable file types you selected.

Additional Options

Under the Options tab, you can also adjust these settings:

Limits

Item
Limit
Maximum file size accepted16MB
Number of File Upload questions allowed per survey20
Storage space per accountUnlimited

Taking the Survey

To answer the question, click Choose File and upload a file from your computer.

If you change your mind, you can click Remove File to clear your response, or Replace File to change the file.

Managing Files

In the Analyze Results section, you can view and manage the files that were uploaded to your survey.

Preview a File

You can preview image files in the Analyze Results section. At this time, you can't preview PDF, DOC, or DOCX files, so you'll need to download them to view their content.

To preview a file:

  1. Under the Question Summaries tab, scroll to the File Upload question.
  2. Click the down arrow to the right of the file you want to preview.
  3. Click Preview file.
Download a File

You can download a file from the Question Summaries tab, or from the Individual Responses tab. In both places, click Download next to the file you want to save to your computer.

At this time there is no way to bulk download all files.

Delete a File

The only way to delete a file is to delete the entire response. However, there's no storage limit in your account so you don't have to worry about clearing up space.

Exports

Most exports (except PowerPoint) include the file names of the files uploaded to your survey, so you can associate each response with the correct file.

The File Upload question lets respondents attach files to their response.

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