Custom Sender Name & Email
Using a Custom Sender Name & Email lets you highlight your organization's brand and personalize your Email Invitation. When you send an email invitation, survey-takers see the Custom Sender Name & Email in the From field so they can quickly recognize who the survey is from.
Editing the Custom Sender Name & Email
Your team's Primary Admin can work with their CSM to set up the domain, default sender name, and email address for your team. Anyone on the team can update the Custom Sender Name & Email when choosing collector options for an email invitation.
To change the Custom Sender Name & Email:
All new email invitations will be sent using the Custom Sender Name & Email. Any emails sent or scheduled before Custom Sender Name & Email was set up for your team continue to send from the sender email address.
Any replies to your email invitation are sent to the account email address, unless your Primary Admin has set up a reply-to email for your team. To know what to expect, reach out to your Primary Admin.
When your Primary Admin sets the custom domain for your team, it’s not possible to use the SurveyMonkey.com or Research.net sender domains. You can still use the White Label URL for your survey.
What Survey-Takers See
When people see an email invitation in their inbox, the From field will look like this:
[Name] < Email Address@example.domain.com >
Each person gets a unique email invitation and can only see their own email address in the To field.