Conversation Survey Format

Video Overview
Design Guidelines
Using Conversation Format
Customizing the Avatar Image

The Conversation survey format displays your survey questions like a chat conversation in a messaging app.

Video Overview

Design Guidelines

To use the Conversation format, your survey needs to meet the following requirements:

Use a one-page survey
Use the Heritage or Simple standard theme
Add less than 100 questions
Add questions with a maximum of 5 answer options

Unsupported Options

If your survey includes any unsupported options, you'll see an error message and won't be able to turn the Conversation format on.

Unsupported Questions	Unsupported Settings
Matrix / Rating Scale File Upload Slider Matrix of Dropdown Menus Ranking Multiple Textboxes Contact Information Date/Time Payments (Stripe)	Page title Exit link Multilingual Adjust question layout All logic options except for Question Randomization, Quotas, and Custom Variables Custom themes Customizing rating labels and adding an other option to a star rating question Adding an image or video to question text Adding a video to answer text Survey tooltips

Using Conversation Format

To turn the Conversation format on:

Go to the Design Survey section of your survey.
Click Format.
Select Conversation.

Survey Behavior

Before you send your survey, see what it will look like to respondents by clicking Preview survey.

Survey takers won't be able to skip questions in conversation format. Survey responses are recorded after each question is answered. If someone closes the survey before completing it, you'll be able to see any questions they answered and the response status will show as Incomplete or Partial in the Analyze Results section.

Customizing the Avatar Image

Custom Avatar

Paid feature

You can customize the avatar image in the Conversation format to personalize your survey. The default avatar image is the SurveyMonkey logo.

To change the avatar image:

Go to the Design Survey section of your survey.
Click Format.
Click Conversation
Click + Avatar Image.
Upload an image from your computer.
Click Replace.

Scoring Your Survey

Measure Customer Satisfaction (CSAT) with SurveyMonkey

Accepting Payments with PayPal

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