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Account Control

ENTERPRISE ADD-ON: Talk to your customer success manager about setting up Account Control for your organization. If you're interested in getting an Enterprise team, contact sales.

Account Control lets you lock down your organization's email domain so that every SurveyMonkey account using your company's email domain becomes part of your Enterprise team.

You must have Single Sign-On (SSO) enabled on your Enterprise team in order to get this feature. Once someone joins your Enterprise team through Account Control, they need to use SSO to access that account moving forward.

There are two parts of Account Control:

Account Capture

Account Capture intercepts new sign-ups that use a company email address.

When someone tries to sign up for a new account using your company's email domain, they're blocked from creating an account. Instead, they're prompted to sign up as part of your Enterprise team.

If they click to join the Enterprise plan, they're given two options:

  • Convert an existing account to the Enterprise team
  • Create a new account as part of the Enterprise team

 

Account Migrate

Account Migrate helps you migrate existing company accounts into your Enterprise team.

When someone signs into an existing account that uses your company's email domain, they're given two options:

  • Convert their account to the Enterprise team
  • Change their email address to a personal one, and keep their account separate

Decide Later

If they don't want to make a choice immediately, they can choose to decide later. They'll have 30 days to make the decision. Every time they sign in during that 30-day period, they'll be prompted again to make a decision or decide later.

If they still haven't taken any action at 30 days, they'll be locked out of their account. To access their account again, they need to either convert their account or change their email address to a personal one.

 

Account Control lets you lock down your organization's email domain so that every SurveyMonkey account using your company's email domain becomes part of your Enterprise team.

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