如何聯絡 SurveyMonkey

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey!

If you can't find the answers you need, you can ask our chatbot a question. The chatbot will share any help articles that might solve your problem.

English email support is available for some customers. To reach our support team, visit our chatbot. If the chatbot can't solve your problem, it helps you open a ticket with our support team. Our support team will respond via email. 

To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, check your spam and junk folders in case the support emails ended up there.

英文電話支援僅適用於特優型、特優型團隊和 Enterprise 方案。使用特優型團隊或 Enterprise 的某人可能沒有獲得電話支援的資格，例如具有協作人員席位的人。

We offer phone support Monday through Friday, from 3:00am-8:00pm ET.

您可以前往聯絡人頁面並登入您的帳戶，查看您是否有資格獲得電話支援。如果您符合條件，就可要求打電話，我們會在一小時內回電給您。

English live chat support is only available to customers on Advantage plans and higher. 

If you are eligible for live chat support, our agents will help you when a request is made through our chatbot.