For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey!
If you can't find the answers you need, you can ask our chatbot a question. The chatbot will share any help articles that might solve your problem.
English email support is available for some customers. To reach our support team, visit our chatbot. If the chatbot can't solve your problem, it helps you open a ticket with our support team. Our support team will respond via email.
To make sure you receive our emails, we recommend adding Salesforce IP addresses and domains to your allow list. If you don't see any emails from us, check your spam and junk folders in case the support emails ended up there.
전화 지원
영어 전화 지원은 Premier, 팀 Premier 및 Enterprise 플랜에서만 제공됩니다. 기여자 시트를 가진 사람과 같이, 일부 팀 Premier 또는 Enterprise 사용자는 전화 지원을 받지 못할 수도 있습니다.
We offer phone support Monday through Friday, from 3:00am-8:00pm ET.
전화 지원을 받을 수 있는지 여부는 문의 페이지로 이동하여 계정에 로그인하면 확인할 수 있습니다. 자격이 되는 경우에는 전화를 요청할 수 있습니다. 저희가 1시간 이내에 연락을 드립니다.
Live Chat
English live chat support is only available to customers on Advantage plans and higher.
If you are eligible for live chat support, our agents will help you when a request is made through our chatbot.