Email Logs

All emails sent out from your site are recorded within a dedicated log accessible only to site administrators. This article will outline the data recorded within the log, how to access this data, and how this tool will be helpful for monitoring and troubleshooting email activity within your site.

Emails sent from the site, sent either manually or via an automation, will all be recorded within the Email Logs to aid administrators in tracking and monitoring email correspondence with registered users.

In addition to recording the status of the email (sent/not sent), the log will display the record ID, the subject of the email, the date and time the email was sent, recipients of the email, whether the email bounced, and any errors that occurred when it was sent. The Email log is consolidated and will display emails sent from all programs within your site divided into two sections: Email Logs and Scheduled Emails.

All emails with the exception of scheduled emails are recorded within this tab. This includes Emails sent to Users, Emails sent to Applications, Automated Emails, and Notifications.

Sent emails and emails scheduled to send at a later date are logged here. Scheduled emails that are pending delivery can be edited (date to send, email content, recipients, etc.) or cancelled. For more information, refer to our article How to Manage Scheduled Emails.

The log is located within Emails and is accessible only to administrators. The Email logs should be referred to whenever it is required to review a previously sent email or to edit/delete a scheduled email.

Note: Scheduled emails are not created within the Scheduled Emails tab of the Email Logs. Emails are scheduled to be sent at a later date when they are being configured. For more information, see How to Manage Scheduled Emails.

To access the Email Logs:

Records are created when an email is sent manually or automatically via an automation or notifications. There are no additional settings to configure for records to be created. There are, however, some cases where records are not created. These include:

When a record has been added to the Email Logs, administrators will be able to open the record and view the email content that was sent to the recipient(s).

To view the content of a sent or scheduled email:

Records will also display who the email was sent to. In the case where the email was sent to multiple users, selecting the down arrow will