Audience Credits

Audience Credits let you pay for your SurveyMonkey Audience responses in advance. This is great if you’ve got a set budget allotted for your survey projects since you pay one invoice upfront, then use credits to pay for individual projects.

Credits are currently available in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, and Singapore.

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Buying Audience Credits

How to Buy Credits

To buy Audience Credits:

  1. Log in to your SurveyMonkey account and click your username in the upper-right corner.
  2. Select My Account from the drop-down menu.
  3. Click the Transaction History tab.
  4. Click the Add Credits button and enter the amount you want to buy (whole numbers only). Then fill out your billing details.
  5. Review your order details and click Confirm to create the invoice you’ll need to pay.
  6. Open the invoice and click Pay Now. All the details on how to pay and where to send payments is right there on the invoice.
TIP! Once your payment is processed, you can start using credits to pay for responses. If you want to use them right away, click Pay Now on your invoice and pay by credit or debit card.

Taxes on Audience Credits Purchases

Depending on your billing country, taxes may be included when you pay the invoice for your Audience Credits. You won’t pay taxes again when you use credits to buy responses—in other words, taxes aren’t included when you use credits to pay for responses since you already paid taxes when you bought the credits, when applicable.

Invoices with VAT included must be paid within 45 days otherwise the invoice is voided.


Using Credits to Buy Responses

How to Use Credits

Once you have your survey ready to go, and you're ready to launch your Audience project, you can use your existing credit balance to pay for responses.

To use Audience credits to buy responses:

  1. Go to the Collect Responses section of the survey you're buying responses for.
  2. Choose Buy Responses and set up your Targeted Audience Collector.
  3. When you’re ready, click Proceed to Checkout.
  4. Under Payment Method, select My Credits and Confirm.

Don't have enough credits?

You can’t use credits as a partial payment—to use credits, you need enough to cover the total amount. If you don't have enough credits to cover the full cost, you have two options:

  • Add credits to your account so you can make a full payment using your credit balance. You can click Add Credits from the checkout window, then buy credits. Once your payment is processed, you can go back to your Audience collector to complete the payment with credits. All your settings in the collector are saved for you so you can pick up where you left off.
  • Pay for your responses with a credit or debit card instead of using credits.


Your Credit Balance & Transaction History

Your credit balance is the total number of credits currently available to you to buy Audience responses. You can find your credit balance in your Transaction History.

To access your transaction history:

  1. Log in to your SurveyMonkey account.
  2. Click your username in the upper-right corner.
  3. Click My Account from the drop-down menu.
  4. Click the Transaction History tab.

From your Transaction History, you can view and print your Audience Credit Activity and your Purchase History with a record of all upcoming and past invoices.

If you have an invoice you need to pay, click Pay Now. All the payment method and bank info you need to make your payment is right on the invoice.


Managing Credits on Enterprise

ENTERPRISE ADD-ON: If you're interested, contact sales.

By default, all users on a team manage their own credit balance and buy responses directly.

On Enterprise teams, the Primary Admin can restrict users from buying responses in Settings. Users request credits, and the Primary Admin transfers them to their account.

Managing Credits

Primary Admins on Enterprise teams can purchase and transfer credits from the Manage Credits page.

To transfer credits from one user on your team to another:

  1. Select My Team from the top navigation.
  2. Select Manage Credits.
  3. Find the user you want to transfer credits to and click +.
  4. Choose the account you want to transfer credits from.
  5. Enter the amount of credits you want to transfer.
  6. Click Transfer Credits.
Requesting Credits

If you can’t buy your own responses, request the credits you need from your Primary Admin.

To request credits:

  1. Go to your Transaction History.
  2. Click Request Credits.
  3. Enter the amount of credits you need.
  4. (Optional) Include a message for your Admin.
  5. Click Send Request. Your Primary Admin is sent a notification to review your request.

You can also request credits when purchasing Audience responses.


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