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Adding an "Other" Textbox or Comment Field

Adding an Other Textbox or Comment field to a close-ended question allows respondents to either offer additional information about their choice, or provide an alternative answer if the available answer choices do not apply to them.

To add an "Other" textbox to a question:

  1. Click the Design Survey tab.
  2. Click a question to edit it, or add a new one. It must be one of the following question types:
    • Multiple Choice
    • Checkboxes
    • Star Rating
    • Dropdown
    • Matrix/Rating Scale
    • Matrix of Dropdown Menus
  3. Below the answer options, click Add an "Other" Answer Option for Comments.
  4. Customize the label for the "Other" textbox (optional). By default, the label will say "Other (please specify)".
  5. Change the size of the textbox or add validation (optional). See below for details.
  6. Click Save.

Additional Label Options

Multiple Choice

When you add an "Other" textbox to a Multiple Choice or Dropdown question, the following options will be available:

ActionDescription
Display as an answer choiceThis will allow respondents to select "Other" as an answer choice without selecting any other answer choices listed. You will also need to customize the error message that will display if a respondent select the "Other" answer choice without entering a comment.
Display as comment fieldThis will allow respondents to select their answer from the listed choices, and also add additional open-ended comments about their choice.

Matrix

If you choose the option to Use Weights on a Matrix question, you will see the following options:

ActionDescription
One comment for the questionThis will place a one textbox for additional comments below the entire question.
One comment per rowThis will place one textbox for additional comments below each row in the question.

Validation

You can choose from the following validation options to require respondents to enter their answer in a specific format:

ActionDescription
Don't validate this answerRespondents can enter an open-ended comment in any format.
Make sure it's a specific lengthRespondents must enter an answer between a specific character range.
Make sure it's a whole numberRespondents must enter a whole number within a specific number range.
Make sure it's a decimal numberRespondents must enter a decimal number within a specific number range.
Make sure it's a date (MM/DD/YYYY)Respondents must enter a date in MM//DD/YYYY format, within a specific date range.
Make sure it's a date (DD/MM/YYYY)Respondents must enter a date in DD/MM/YYYY format, within a specific date range.
Make sure it's an email addressRespondents must enter an email address. NOTE: There is no way to validate that respondents have entered a valid email address. It will only detect whether or not their answer is in the format of an email address.

NOTE: Edit the question text and customize the error message to be clear about the validation requirements of a question to ensure that respondents will be able to identify what they did wrong and successfully advance through the survey.

Adding "Other" allows respondents to provide an alternative answer if the available answer choices don't apply to them. When editing the question, below the answer options, check the box to Add an "Other" Answer Option for Comments.

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