Insights
Use filters to break down feedback from your web, app, or email surveys and focus on specific data.
Filtering by Score Questions in Workspaces
Filter a workspace by NPS, CSAT, CES, and Mood questions.
Filtering by Choice Questions in Workspaces
Filter a workspace by Single Choice, Multi-Choice, and Polar Choice (Like/Dislike) questions.
Filtering by Metadata in Workspaces
Filter a workspace by Custom Variable, URL, or Browser.
Filtering by Open Text Questions in Workspaces
Filter a workspace by key words, phrases, or text sentiment.
Compare your results to other organizations using GetFeedback across multiple industries. All results used in benchmarking are anonymous.
Viewing and Managing Responses
Review specific responses sent through your web feedback button. Use bulk actions to manage multiple feedback items in one place.
Export results from GetFeedback to share your survey results with others.
Apply labels to help you group and manage related feedback items.
Create and apply labels to manage your feedback in Workspaces. Filter feedback by labels to analyze different types of responses in detail. Using Workspaces, you can label and group feedback from multiple surveys to understand feedback across channels.
Assign feedback items to team members in GetFeedback so your team can follow up on comments from your respondents.
Delete up to 30 responses at a time. Deleted responses won't be removed from your response limits.
Create and share powerful real-time analytics dashboards to monitor key metrics and feedback. Filter based on timeframe, merge fields, and answers.
Analyze feedback from your in-app surveys. Review individual feedback, view charts and trends, and filter and export your feedback.
Analyze feedback from your web feedback button and embedded web surveys. Gather key insights, review specific feedback, and filter your results.
Email Summary Reports and Dashboards
View summary reports and filter them by timeframe, merge fields, and answers. View and export detail reports to Excel and CSV.
Get notifications for new survey responses. Send feedback to Slack or an email address to stay aware of what your customers think.
An out-of-the-box dashboard tile that compares relationships between two different data points to drill further into an NPS breakdown.
An out-of-the box dashboard tile that visualizes the most problematic issues in your business.
Single Survey Results for Embedded Listener
Review feedback in Workspaces from your Embedded Listener surveys.
Get a holistic view of multichannel feedback from aggregate trends to individual responses. View and filter scores and trends visualizations, top and related words, and response details.
Automatically translate comments left through your website feedback button. Translation is available in a variety of languages.
Text Insights: Top Key Phrases
Quickly visualize volumes of open text feedback, including emotions and common phrases.
Text Insights: Sentiment Analysis
View and analyze emotions of open text feedback in multiple languages.