Logging in to Your Account

Logging In
Account Verification
Login Issues
Other Ways to Log In

Logging In

To log in to your SurveyMonkey account:

Go to the login page.
Enter your email and click Next.
Enter your password and click Log in.
If you're logging in from a device or browser we don't recognize complete account verification.

Account Verification

Any time you log in from a new device or browser, you're required to complete account verification.

To complete account verification:

After entering your email and password, click Send code.
Go to your account email inbox and open the verification email with the subject, "New Login Alert," sent from SurveyMonkey.
Copy and paste your Verification code in SurveyMonkey.
Create a unique Device nickname to describe your device or browser.
If you already have two verified devices, Remove one to continue. The removed device is automatically logged out—the next time you want to use it, you’ll need to complete account verification again.

Why do I need to complete account verification?

Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data. Review these common questions about account verification for more info.

If you need multiple accounts with enhanced security and compliance features for your organization, contact our sales team.

Login Issues

I forgot my email or password
I have multiple accounts and don't know how to login
If you have already changed over to the new way of logging in with your email address, you can enter your email address and password. You can select your username at the top right of the screen, and select Switch accounts. Then choose which account you want to go to next.
If you haven’t switched over to the new way of logging in with your email address, you can enter your email address into the password reset page. A list of your login usernames will be emailed to you. If you don't know your password, you can return to the password reset page and enter your username (not your email). You will then receive an email with a link to reset your password.
I don't have access to the account email address
The account holder (owner of the account email address) should be the only person accessing the SurveyMonkey account. If you're sharing an account, reach out to the account holder and talk about secure ways to work with others on surveys.
If the email address is a no-reply or an internal email address that can't receive emails from other domains, or the account holder is no longer with the company, you can work with your IT department to forward you the email, then update your account email address to a supported email address that only you can access.
I have questions about account verification

For issues with logging in using two factor authentication (2FA) see troubleshooting 2FA.

Other Ways to Log In

Single Sign-On (SSO)

If your organization has SS O enabled, you can log in with SSO.

If you receive an error that your email address isn't enabled for SSO, make sure you're entering the email address you use for SSO at your organization. If you haven't yet joined your organization's team or you're still encountering log in issues, reach out to your IT department.

Google, Facebook, LinkedIn, Microsoft, or Apple

You can link your SurveyMonkey account to Google, Facebook, LinkedIn, Microsoft, or Apple and use those credentials to log in. You'll still need to complete account verification if a new device or browser is detected.

Any changes to your email address or password need to be managed from your Google, Facebook, LinkedIn, Microsoft or Apple account.

If you forget your password, you can reset it through the platform you’re using to log in. You cannot reset your password through SurveyMonkey.

Device Registration

Managing AI Feature Access

Two-factor Authentication (2FA)

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