Each SurveyMonkey plan comes with a set number of responses a user, or team of users, can view. These limits work differently depending on your plan and billing cycle. To compare offerings, see plans and pricing.
TIP! A response is one survey takers’ submission to a survey. A response may have any status, including incomplete or deleted.
With per-survey response limits, you can view a set number of responses per survey according to your plan. To see a survey’s response count, go to My Surveys or the new Homepage.
Responses over the survey’s limit aren’t viewable and will be deleted. However, if you need access to specific over-limit responses to comply with legal obligations, such as to fulfill a data subject request, then please contact customer support.
You can immediately delete these responses over your account limit or we will automatically delete them 1 year after they were collected.
TIP! To view and keep access to all of your responses, upgrade to a paid plan.
If your plan has an account response limit, responses across all surveys are combined and counted each billing cycle. Unused responses do not roll over. If you exceed survey responses in a billing cycle, there will be an additional $0.15 USD charge per response:
TIP! You can check your response count from My Account. The charge per billable response depends on the currency in which you pay for your plan.
Enterprise plans have annual response limits. Contact sales or your CSM to learn more about this option.
SurveyMonkey Audience responses are not included in SurveyMonkey plans—this is a separate service you can use to buy respondents to take your survey.
Learn more: Buying Survey Responses