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Account and Data Ownership

SurveyMonkey is the owner of the tools used to build surveys and analyze data. Who we regard as the owner of your account and the data in it depends on your plan type listed in the Account Details section of the My Account page.

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EnterprisePlans

If you're part of an Enterprise team, we regard the organization to be the owner of the team and all the accounts in that team.

This makes it easier for organizations to ensure they retain ownership and control of all surveys and survey data contained in the User, Admin, and Primary Admin accounts. SurveyMonkey doesn’t claim ownership of the survey questions your organization creates or responses it collects through its accounts.

The organization, or an authorized representative of it, is responsible for payment obligations and has the ability to manage all the team's accounts—even if that representative is not an account holder.

 

Team Plans

When the Primary Admin creates a team, they choose whether to use SurveyMonkey for personal use or on behalf of your organization. This choice affects who we regard as the owner of that team and all the accounts in that team.

Option
Ownership
I'm using SurveyMonkey for personal useWe regard the Primary Admin of the team to be the owner of that team and all accounts in that team. The Primary Admin is responsible for payment obligations and has the ability to manage all accounts in the team.
I'm using SurveyMonkey on behalf of my organization (such as my employer)We regard that organization to be the owner of that team and all the accounts in that team. The Primary Admin manages team billing and all accounts in the team from within their account. However, the organization is ultimately responsible for payment obligations. If the Primary Admin is unavailable, we can work with an authorized representative of the organization (who doesn't necessarily need to have an account) to help manage their team's accounts.

If you belong to a team but don't have Admin permissions, contact your Primary Admin to ask which option they selected for your team.

If you need to change your ownership option, contact us.

 

Individual Plans

If you have an individual plan and have not joined a team , the email address listed in My Account is considered the sole owner of, and is accountable for, the account and information created and collected using our system.

Each SurveyMonkey account is meant for one person and sharing accounts is against our Terms of Use.

 

Learn all about account and data ownership.

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