Planned Site Maintenance
From time to time we perform scheduled site maintenance as part of our ongoing efforts to improve the stability of our services. During these maintenance windows, you won’t be able to access the SurveyMonkey website, some of our other products, or your surveys, and people won't be able to take your surveys.
If you’re taking a survey: Responses are saved when you click Next or Done to submit the page. Responses on pages submitted before maintenance will be saved. Responses on pages submitted after maintenance starts will not.
Try taking the survey again after the maintenance period has ended. If you’re unable to, contact the person or company who sent you the survey—they might be able to open the survey back up to you using response editing once maintenance is complete.
When is this happening?
We've selected a date and time to minimize the impact to most businesses, as we've found this is one of the least active periods for surveys and responses:
|Saturday, July 3, 2020||Starting at 8:00am PT (3:00pm UTC) for approximately 12 hours|
After the maintenance
If you're not able to access our site after the maintenance time has ended:
- Clear your browser's cache and cookies.
- Restart your browser (not just the tab).
If you're still having trouble viewing the site, you may need to add our domains and IP addresses to your whitelist again. If you still need help, please contact us.
What products will be impacted?
|Products impacted||Products not impacted|
How should I plan?
Since all SurveyMonkey surveys will be down during this time period, we recommend you postpone sending surveys until after this window. If you have a survey that will be open during this period, you may want to let survey takers know they should check back later if they cann't get to your survey.
- Scheduled emails: Any email invitations, follow-up, thank you, or reminder emails scheduled to be sent during this time will automatically be sent after the window ends.
- SurveyMonkey Anywhere: If you're collecting responses using the offline mode in the SurveyMonkey Anywhere app, we recommend setting it up before the maintenance window begins. You won't be able to upload responses during the maintenance window, but after the maintenance is complete you can upload responses to SurveyMonkey.
- Viewing data: Since exports and analyze features will also be down, you may want to export your data ahead of time if you plan to present or work with survey data during this window.
What will people trying to take a survey see?
Anyone trying to visit or submit a live survey during the maintenance window will see a message letting them know our site is down and to try back later. This includes anyone trying to submit a survey through kiosk mode.
If you've got a white label url, the messaging won't have SurveyMonkey branding.
If you have your survey embedded on a website, people will see an error message during this window and won't be able to take your survey.
Will survey responses be saved?
All responses gathered before the maintenance window will be in your account afterwards. If someone opens your survey before maintenance begins, only survey pages they submit before the site becomes unavailable will be saved.
Once maintenance has begun, respondents will see a message letting them know our site is down when they click the Next or Done button on a survey. If your survey collector has response editing turned on, people can visit your survey after the window to finish their response.
Will this affect my automation, app, or integration with SurveyMonkey?
Yes. SurveyMonkey's API will not be available during this window. This will impact any apps or integrations with SurveyMonkey.
If you're a developer, any requests to the API during this window will return 503 errors. If you're a user of one of our partner apps or integrations, you won't be able to access them during this time and automated events won't happen during this window. If you have workflows that use an automation to create Email Invitations, SurveyMonkey won't be able to receive those messages during the maintenance.