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Whitelist Information for SurveyMonkey

If you're having trouble accessing SurveyMonkey or not receiving emails from us, we recommend adding our domains and IP addresses to your whitelist.

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Trouble Viewing the Site

If you’re experiencing issues with our website (certain pages won’t load or you can’t upload or view files), check to see if your network is behind a firewall. If your firewall blocks access to all traffic except for certain domains or IPs, you’ll need to grant access to all our domains and IPs, not just www.surveymonkey.com.

Site Domains and IP Block

*.surveymonkey.com
*.surveymonkey.net
*.surveymk.com
*.research.net
*.outbound.surveymonkey.com
*.surveymonkeyuser.com
surveymonkey-assets.s3.amazonaws.com

The asterisk (*) is a wildcard used to account for any subdomains we use. The last item in the list is for Amazon Web Services, which we use to host logos, images, and file uploads added in your survey design.

IP Block: 64.191.16.0/24

 

Not Receiving Emails

Certain filters and firewalls may prevent emails from reaching inboxes. This may be the case if you’re not receiving SurveyMonkey emails or your email invitation messages aren't being delivered. You or your IT department can add our sender domains and mail IP addresses to your email whitelist. If people still aren't receiving your email invitations, ask them to whitelist us too.

Mail IPs and Sender Domains

IP
Fully Qualified Domain Name
12.130.138.182go.surveymonkey.com
12.130.139.200go.surveymonkey.com
52.40.63.34mta1a4.outbound.surveymonkey.com
52.40.63.61mta1b4.outbound.surveymonkey.com
54.187.251.2mta1a3.outbound.surveymonkey.com
52.40.63.35mta1b3.outbound.surveymonkey.com
54.186.77.157mta1a1.outbound.surveymonkey.com
52.88.240.248mta1b1.outbound.surveymonkey.com
52.40.63.2mta1a2.outbound.surveymonkey.com
52.40.63.21mta1b2.outbound.surveymonkey.com
52.37.178.91mta1b5.outbound.surveymonkey.com
52.43.57.175mta1a5.outbound.surveymonkey.com
35.162.185.109mta1b7.outbound.surveymonkey.com
52.32.252.160mta1b8.outbound.surveymonkey.com
52.89.12.139mta1a7.outbound.surveymonkey.com
52.89.47.9mta1a8.outbound.surveymonkey.com
52.26.166.151mta1b6.outbound.surveymonkey.com
52.43.116.95mta1a6.outbound.surveymonkey.com

 

Verifying Email Authenticity

You do not need to add SPF or DKIM records to your domain when using SurveyMonkey. Your Internet Service Provider and SurveyMonkey validate SPF and DKIM records automatically. Your recipient's server only queries SurveyMonkey's DNS for SPF and DKIM records and not your own.

 

Domains, subdomains, and other information to help your IT department whitelist SurveyMonkey.

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