Feature availability: The Facebook Messenger collector is available when your data is stored in the US or Canada.
You can create short and simple surveys and share them directly in Facebook Messenger. People take the survey by chatting with SurveyMonkey in Messenger. This means they don't have to leave Facebook to give you feedback, which can improve response rates.
1. Create your survey in SurveyMonkey
2. Chat with the SurveyMonkey bot and share the link to your survey
3. People take your survey in a Messenger chat
4. Access your survey, collector, or analyze your results in SurveyMonkey
You can log in to SurveyMonkey to create a simple survey from scratch using supported questions. Or, get your survey started with a Facebook Messenger template—you can edit the questions, delete them, or add your own.
It’s no longer possible to create surveys in Messenger using the SurveyMonkey bot. If you created surveys using the bot in the past, you can find your surveys saved in SurveyMonkey.
The fewer questions you ask, the better the experience in Messenger. Surveys can have no more than 25 questions and use no more than 10 answer choices per question. Also, keep question text at 320 characters or less, keep answer choice text at 20 characters or less, and don't apply survey logic or special question settings.
Only Multiple Choice, Single Textbox, Comment Box, Net Promoter® Score, Text, Image, and Star Rating questions work in Messenger.
TIP! To create a visual poll in Messenger, use the Multiple Choice question and add images as your answer choices.
Survey options and logic can cause errors in Messenger. To turn off any options or logic settings, check the following:
You don't have to turn design settings off in the Options or Style menus, but Facebook controls the look and feel of Messenger, so settings applied here don't carry over.
You can share your survey in Messenger or use one of Facebook's sharing options.
No matter how you share the link, when people open it, they're sent to a Messenger chat with SurveyMonkey to take the survey.
To share the survey in Messenger:
There's currently an issue with the image attachment that pops up automatically in Facebook when you paste the web link into a post. If someone clicks or taps the image attachment from their news feed, the survey won't open in Messenger. Please remove the image attachment from your post so people will click the link from the text of your post instead.
You can follow any of the steps below to manage your survey, no matter if you created it in SurveyMonkey or Messenger.
If you used Messenger to create a survey in the past, we also save it in your SurveyMonkey account so you can view it or fix any typos. But if you're making edits to the survey, make sure to review the design guidelines.
We also create a Facebook Messenger collector for your survey in the Collect Responses section of your survey, where you can verify your survey and edit the collector options.